Record Calling SpecialistClassification: Full-Time, Non-ExemptReports to: Account Specialist, Record Retrieval DepartmentPurpose:Claimants, attorneys and claims adjusters rely on T-Scan to gather information necessary to ensure that claims, settlements and disputes can be settle quickly and efficiently.
Without T-Scan, the process can be chaotic, complex and frustrating for users that do not operate in this world on a regular basis.
The Record Calling Specialist role is a vital to the company, allowing T-Scan the ability to consistently and efficiently deliver records.
Individuals (claimants), attorneys, paralegals & legal assistants’ livesare made easier through the success of our operations.Company Description:T-Scan Corporation is the leader in advanced record retrieval and services the nation’s top law firms and insurance carriers.
Our welcoming, casual yet energetic & productive atmosphere offers a wonderful place to utilize and develop professional administrative, organizational and interpersonal skills.T-Scan Corporation is privately owned and operated and has been in business for over 15 years.
We are located just north of downtown Seattle, on the edge of the Interbay neighborhood.
We’re surrounded by great restaurants and activities and are minutes away from iconic Seattle landmarks such as The Fremont Troll, Space Needle, Pike Place Market, the Waterfront and Big Wheel, Ballard Locks and many more!T-Scan Corporation is working in Burbank California under its subsidiary name Express Copy Service.
T-Scan Corporation is privately owned and operated and has been in business for over 15 years.Compensation and BenefitsCompensation: Starting at $13.00 $15.00, DOEWe recognize and reward our hardworking employees with the following, in addition to hourly compensation: After a successful completion of the 90-day probationary period, new-hires are eligible for an additional hourly rate increase, based on the scores of a 90-day reviewMonthly bonus ranging from $120.00 $600.00 if individual goals are achievedT-Scan offers a very competitive benefits package:Medical/Vision: There are 2 plan options for you to select; you pick which plan is best for you and your individual needs!DentalFlexible Spending Accounts Medical & Dependent Care: We want to help you save money!Paid Time Off: We appreciate our hard-working employees, and in addition to the PTO that you accrue from day one, we enjoy gifting PTO to employees here and there7 Paid Holidays: We encourage you to get some R& R… and we’ll pay you forit!Free On-site Parking: Yes, free onsite parking in Seattle is a real thing at T-Scan!Bus Pass Subsidy Program: We help you get to/from work while keeping some cash in your pocket for the fun things!401k: One way we reward longevity at T-Scan is with the 401k company match programT-Scan Corporation is an Equal Opportunity EmployerHours of Work:This is a fulltime position, 40 hours per week, Monday to Friday with occasional overtime.
Does starting at 9:00AM work best for your gym schedule or getting the kids off to school?
Are you a morning person and more productive earlier in the day?
We’re flexible, you pick your start time, between 7:30AM and 9:30AM.T-Scan Wants People That:Relentlessly advocate and problem solveEnjoy communicating with people via the phoneReceive satisfaction from completing a quantifiable amount of each daySeek individual responsibility, accountability and rewardsAreas Professional & Career Development:Master basic legal administration skillsDevelop a thorough understanding and practice release of information skillsPolish professional communication skills in an office environmentLearn how create and draft legal documents relevant to the release of informationCultivate customer services skills with other company stakeholders and clientsDay in the Life of a Record Calling Specialist:Check daily for task/follow-up listMake approximately 50+ outbound phone calls to record custodiansFollow-up past due requestsFacilitate payments for recordsWork with team members on problem requests.Report results to Account SpecialistEssential Functions/Major Responsibilities:The Record Calling Specialist primary goal is the obtainment of records.
They do so by making phone calls to procure records.The Account Specialist will provide the Record Calling Specialist with a list of accounts, they then will need to make the necessary calls to update the account in the company proprietary database, known as “The Portal”It is mandatory that all Record Calling Specialist make a minimum average of 40 outbound phone calls per work day.Average is calculated monthly, based on number of business daysAverage records received turnover of 17 business days or less is requiredMinimum average of 13 records received per day is requiredThe Record Calling Specialist will also examine the scanned records file for patient information and review to see if records have been scanned recently and proceed accordinglyMaintains confidentiality concerning clients’ data and business practices, company financial information and other sensitive company strategies and informationCompetencies:Computer navigationAbility to analyze, problem solve and make critical decisionsAbility to prioritize workload and keep track of several projects concurrentlyAbility to communicate effectively with people Internally and externally, both written and verbalGood interpersonal and teamwork skills.
Patience in working with others are essentialAbility to read, write, clearly speak and understand EnglishMinimum typing speed of 50 WPMEducation & Experience:Highly Preferred o College degree and/or Customer service backgroundPreferred minimum of 1 year in an office settingComputer Skills Required:MS Suite: Word, Excel, OutlookWorking Environment & Physical Requirements:This job operates in an office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk T-Scan Corporation is an Equal Opportunity Employerand hear.
The employee frequently is required to stand; walk; use hands tofinger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds.Employment at Will:Any hiring is presumed to be “at will”; that is, the employer is free to discharge individuals at any time.
If hired, your employment with T-Scan is voluntary and is subject to termination by you or T-Scan at will, with or without cause, and with or without notice, at any time.Probationary Period:An employee’s first ninety (90) days of employment are on a trial basis and are considered a continuation of the employment selection process.
The ninety (90) day probationary period provides the Company an opportunity to observe and evaluate the capacity of the employee, which includes the employee’s ability to satisfactorily perform the essential functions of his or her job; and to observe and evaluate the employee’s work habits and conduct, including attendance and the employee’s relationship with coworkers and superiors.
During this probationary period, the Company may terminate employment immediately, with or without cause and with or without notice.
Likewise, the employee may also terminate his or her employment with the Company at any time, with or without notice and with or without cause.A performance evaluation is conducted at the end of an employee’s probationary period (assuming the employee has made it to the conclusion of the probationary period), to discuss job responsibilities, standards and performance requirements.
A formal performance review will be conducted to provide both the company and the employee the opportunity to discuss job tasks, identify and correct performance deficiencies, encourage and recognize strengths and discuss positive, purposeful approaches for meeting goals.
If the 90 day probationary period is successfully completed, a possible rate increase will be assessed.Equal Employment Opportunity Statement:T-Scan provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
T-Scan complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.