Responsibilities Administer and manage key applications Google Workspace or G Suite, Backupify, Zoom, Jira, Slack, Mosyle, Mas360, AD, Intune, NETSUITE, Trend Micro, OneLogin and others as needed. Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues. Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure. Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruption. Strong expertise in email, email infrastructure, email protocols, email security, spam, phishing, and virus protection. Document key application functions, admin processes and report on service status. Escalate support issues to vendors, follow up and resolve them in a timely manner. Proficient in scripting and performing mass deployments (updates and security patching). Partner with other business functions to evaluate, prioritize and resolve new issues problem scenarios. Administer GoogleWindowsApple environments, enterprise Mobile App Store, device enrollments and resolve complex mobile OS specific issues. Collaborate with other technical and functional teams to document and support business rules, system operating procedures.