nn Supv Specimen Processing
– West Hills, California
– Tuesday to Saturday nn nn Basic Purpose: nn nnSupervise functions within Specimen Processing department, which may include one or more of the following: Specimen Processing, Test in Question/Problem Resolution, Imaging/Microfilming.
Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity.
Ensure maintenance of a safe, ergonomically sound, professional environment.
Know and understand all functions of the department.
Typical direct reports 20-25.nn nn nn nn Duties and Responsibilities: nn nn
• Responsible for daily operations of department which may include responsibility for Imaging/Microfilming, Test In Question and some Problem Resolution Client Service functions nn nn
• Oversees safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc.)nn nn
• Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelinesnn nn
• Reviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance.
Identifies need for revisions and/or additional SOP’s as indicatednn nn
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director’s officesnn nn
• Ensures all documentation is complete and reviewed as required for internal and external inspection/auditnn nn
• Ensures all employees meet Compliance Guidelines and Competency Testing.
Ensures all employees receive adequate training and meet annual competency requirementsnn nn
• Monitors incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departmentsnn nn
• May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulationsnn nn
• Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely resultsnn nn
• Monitors special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitionsnn nn
• Demonstrates leadership skills in employee relations, scheduling, new employee onboarding, team meetings, coaching, performance managementnn nn
• Establishes and motivates a participative work environment that actively encourages and supports employee involvement.
nn nn
• Disseminates all essential information in a timely manner, using various forms of communication to all departmental staff.nn nn
• May track/enter time/attendance of employees nn nn
• Prepares month-end reportsnn nn
• Investigates/resolves and responds in a timely manner to internal and external customer issues appropriately and effectivelynn nn
• Prepares schedules for department employees, maintains adequate coverage for departmentnn nn
• Oversees and ensure adequate supply inventory for departmentnn nn
• Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlinesnn nn
• Participates in the interview, selection and hiring of new employeesnn nn
• Responsible for coaching, development, supervision and succession planning of staff nn nn
• Monitors on-going performance of employees; provides corrective action and counseling as required.
Prepares and administers annual performance reviewsnn nn
• Assists in ensuring fiscal responsibilities of the department are met which includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expendituresnn nn
• Participates on Quest Management System (QMS) and Process Improvement Teams, or other initiatives to meet business objectivesnn nn
• Organizes and lead projects both within the work group and with cross-functional groupsnn nn
• Meet all deadlines assigned by managernn nn
• Effectively works with Technical departments to resolve problems.
Must have the interpersonal skills to gain cooperation with other departments, and foster continuous improvementnn nn
• Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments and employees in a professional mannernn nn
• All other duties as assigned nn nn nn nnSupervision Exercised:nn nn20-25 direct reports
– typically non-exempt individual contributors ranging in grades 25-30nn nn nn nn Qualifications: nn nnEducation Preferred:nn nn
• AA degree or a combination of education and experiencenn nn nn nnWork Experience:nn nn
• 5 years experience in a laboratory; Medical or production background preferred ; internal candidates require minimum of two years in Group Leader/related role nn nn
• Previous people leadership experience preferrednn nn
• PC skills, MS Office applicationsnn nn nn nnPhysical and Mental Requirements:nn nn
• Works in a biohazard environment, practicing good safety habitsnn nn
• Handles multiple tasks and works in a production environmentnn nn
• Must have the mental alertness and high energy required to appropriately perform job.nn nn nn nnOther:nn nn
• Excellent leadership, organization, communication and interpersonal skills, and ability to interact effectively with internal and external customers.nn nn
• Monitor and provide safe work environment, prepare incident reports and implement preventative measuresnn nn
• Act in a professional manner at all times.nn nn
• Must be able to adjust schedule to meet business requirements, which may include extended hours.nn nn
• Knowledge of systems tools such as COGNOS, PeopleSoft, IntelliQuest, Kronosnn nn nn n8.5.7n