1. JOB Details
Job Title: Care Coordinator
Salary Range: $18.28 per hour for SUD Registered, $19.23 per hour for SUD Certified.
Program/Department: Men’s Residential Program
2. JOB SUMMARY
Care Coordinators are responsible for assessing client needs and strengths in support of health and recovery. Through counseling in individual and group settings, delivering curricula in accordance with program specific requirements and case management, Care Coordinators assist clients in navigating systems of care while providing a supportive treatment environment.
3. KEY RESPONSIBILITIES
Individual Treatment Responsibilities: facilitates individual counseling sessions with each caseload client. Provides learning experience opportunities and offers clinical support to assist clients in meeting their treatment goals. Proactively links clients to both internal and external resources based on their treatment needs and follows up on the progress/status.
Treatment Setting Responsibilities: facilitates group counseling sessions and community meetings and teaches classes on various treatment-related topics. Performs crisis intervention and communicates with treatment team as unforeseen situations arise. Documents client updates and incidents in the facility log daily. Performs periodic house runs to ensure and maintain the safety and security of the facility. When assigned the DOT, documents and accurately distributes client money, ensures client medications are securely stored and properly accounted for and holds facility keys and floater cellular phones. As needed, accompanies clients to offsite appointments related to their treatment. Attends required trainings and meetings. Plans and facilitates client celebrations and special events. May work weekends and holidays as needed.
Documentation Responsibilities: collaborates with each caseload client and other available internal and external resources to develop/maintain treatment plans, transition plans, progress notes and appropriate updates in support of the health and recovery needs of the client. Properly documents all individual and group counseling sessions and completes the discharge paperwork/process and required agency assessments in timely manner. Also, maintains accurate records by data entering documentation into various electronic systems for all caseload clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
And, other duties as assigned.
4. COMPETENCIES: (To perform the job successfully, an individual should demonstrate the following competencies):
Communication, Written: Delivers written communications that have clarity and impact including emails.
Communication, Verbal: Effective listener; clearly and thoughtfully communicates with others in person and on the phone.
Reliability: Accountable; maintains focus; punctual; good attendance record; meets deadlines.
Time Management: organizes and establishes priorities; gets the job done in a timely manner.
Customer Service: Persists in efforts to solve issues even when faced with internal barriers; takes personal responsibility for customer service outcomes; responds quickly and effectively to requests for assistance and support whether internal or external.
Computer Literacy: Skilled computer-based work tasks; uses technology to enhance job performance.
Teamwork: Accountable to team; participates effectively in group- and team-work; collaborates positively with other team members; giving and accepting constructive criticism.
Tolerance for Stress, Ambiguity, and Change: Maintains composure even while under great pressure; handles complex problems and change with minimal supervision; demonstrates flexibility and versatility in achieving key goals and priorities.
Attention to Detail: Strives to eliminate errors; makes accurate work a priority; seeks opportunities to improve performance.
Decision Making: Collects, organizes, and analyzes information before making decisions. Takes a thoughtful approach when considering options; may seek supervision and/or input from others.
Integrity and Ethics: Actively models the highest ethical standards; is honest and accountable; maintains confidentiality and appropriate boundaries at all times; handles sensitive information and issues with discretion and tact.
Additional Competencies:
Relationship Orientation: Establishes rapport easily with others; listens attentively to others’ perspectives; uses good judgment when sharing information and maintaining confidentiality; appropriately expresses empathy.
Presentation Skills: Adapts presentation techniques to fit audience level and technical needs; develops and delivers communications that have clarity and impact; conveys confidence, presence, and professionalism; uses appropriate visual aids to illustrate key points and enhance learning.
Interpersonal Skills: Uses active listening and discussion skills to identify issues, ensure understanding, and facilitate problem solving; works cooperatively with diverse groups; deals with others in a pleasant and professional manner; accurately assesses verbal and non-verbal cues.
Accountability: makes and meets commitments; accepts responsibility for behavior and outcomes.
Follow Through: Monitors status of projects and tasks; thoroughly deals with project details; delivers clear, accurate depiction of status.
Cultural Sensitivity: Ability to work with a diverse population while withholding judgment. Willingly open to learn and understand different perspectives.
5. EDUCATION AND KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS:
Education
Required:
-Registration with Drug and Alcohol certifying agency recognized by DHCS
– High School diploma or equivalent
-First Aid Certified within 30 days of employment
-CPR Certified within 30 days of employment
-A valid California driver’s license
Desired:
-Drug and Alcohol Certification recognized by DHCS
-Bachelor’s Degree in related field
Background Clearance
Required:
-Must not be on active parole or probation
-Ability to pass and maintain a CDCR security clearance, includes FBI and DOJ
Knowledge
Required:
-Culturally competent and able to work with a diverse population
-Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
-Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency
Skills and Abilities
Required:
– Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
– Professionalism, punctuality, flexibility and reliability are imperative
-Excellent verbal, written, and interpersonal skills
-Integrity to handle sensitive information in a confidential manner
-Action oriented. Strong problem-solving skills
-Excellent organization skills and ability to multitask and juggle multiple priorities. Outstanding ability to follow-through with tasks
-Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
-Strong initiative and enthusiasm and willingness to pitch in whenever needed
-Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations
-Able to work within a frequently changing project scope while maintaining overall direction and structured priorities
Desired:
-Knowledge of co-occurring disorders and trauma informed treatment
–Knowledge of Clinical documentation (treatment plans, progress notes etc.)
-Experience working with criminal justice population
-Bilingual
6. PHYSICAL REQUIREMENTS:
In an eight hour workday employee is required to perform work:
Sitting: 4
Standing: 2
Walking: 2
Driving: Occasionally
Employment Type: Full Time
Years Experience: 1 – 3 years
Salary: $18 – $19 Hourly
Bonus/Commission: No