Cross Country Education is looking for top talent to join our team
Cross Country Education is educator-led, student-driven and solutions-oriented.
With over 50 years of combined dedicated expertise, we service the education industry exclusively.
Focusing our knowledge and resources on engaging with and understanding educational organizations, industry trends, and leadership needs, we provide a wide range of services to our educational partners to meet their individual needs including special education and substitute services.
Each service can individually supplement an educational need or work in synergy with our other offerings to provide a holistic solution.
We guide and nurture our educational providers throughout their careers by partnering with them and providing access to coaching, resources, and development.
To us, our role is more than providing jobs.
By sharing knowledge, learning and resources with our professionals, we can develop a deep and collective strategy for helping them achieve a fulfilling career.
BASIC PURPOSE:
The Staffing Coordinator is responsible for coordinating and managing all services requested by the school, placing the highest caliber of Education Professionals to our clients.
These services include working as a liaison between schools and Cross Country Education field employees, fulfilling day-to-day requests as well as long-term services.
May handle special assignments, in person and virtual orientations with employees and schools.
Works with minimal supervision.
ESSENTIAL FUNCTIONS:
Offer assignments at client facilities to qualified field staff
Provide first level support to both filed staff and clients
Manage open orders and fill open shifts with qualified field staff
Answer phones, text, and email correspondence between schools and Cross Country Education field staff and prioritize tasks as needed
Foster and maintain excellent relationships between clients, field staff, and corporate team
Data entry (orders, employee files, etc.)
Contributes to quality control checks
Other relevant duties as assigned by management
Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
REPORTING RELATIONSHIPS:
This position does not have any direct reports.
QUALIFICATIONS:
1 year of data entry
1 year of office experience
2+ year of customer service experience
Strong Computer/Technological skills using Microsoft Office programs (i.e.
Excel, Word, and PowerPoint)
Strong problem solving and analytical skills.
Ability to communicate effectively.
Strong time management and organizational skills.
Preferred Qualifications:
2+ year office experience, or similar
3+ year of customer service experience
Experience using Google Drive (i.e.
Google Docs, Google Sheets, Google Forms)
Education:
High School or equivalent required.
Some college preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
CRITICAL COMPETENCIES FOR SUCCESS:
Ability to quickly learn and contribute to the daily workload with little to no errors.
Ability to use Microsoft Office and have familiarity with CRM database software.
Ability to listen well, understand context, and strive to communicate clearly within timelines provided.
Ability to work independently, identify bottlenecks in your daily process, and present possible solutions
Ability to troubleshoot when a challenge arises and consider solutions rather than only address the problems.
Must be comfortable spending a large portion of the day responding to emails, making outbound phone calls, and answering phones
Ability to quickly solve problems and multitask in a fast-paced environment
Ability to work well within a team; must be able to work effectively with managers and employees
Must be able to clearly exchange accurate information with field staff and schools regarding needs and assignments.
WORK CONDITIONS:
Open work area in an office environment.
Must be able to remain in a stationary position 80% of the work schedule
Must have the ability to work in a fast-paced, rapidly changing environment, while maintaining a calm demeanor during stressful situations.
Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom.
REMOTE WORKER: (if applicable)
Must be able to successfully dedicate full attention to job duties during work hours
Must have an office like environment to work in with minimal noise and disruption
Must have reliable high-speed internet and the ability to connect equipment directly to a modem or router
Must meet all standards and requirements of the Company’s Telecommuting Policy
Benefits
Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance
Cross Country Healthcare is an EEO employer
– M/F/ Veteran/Disability
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