Overview
Come join the Intuit Cognition team as a staff application operations engineer. Our team leads anew initiative at Intuit, working on our transformation into an AI-driven expert platform. At theheart of this transformation is the creation of a secure, modern, blazing fast and finely curatedmap of the world’s financial information, provided to Intuit with trust and care by tens ofmillions of people and businesses worldwide. Our team is building the products, workflows andmethodologies that will be used to profoundly change the way we all manage our financial lives.
What you’ll bring
- 5+ years related experience
- Monitoring tools setup and configuration
- Troubleshooting production issues
- Proficiency in one or more of the following: Go, Java or Python.
- Have a deep understanding of Kubernetes and containerization.
- Familiarization with AWS infrastructure and cloud-native
- Understanding of SSDLC and CI/CD pipelines.
- Event driven architecture experience (e.g. Kafka).
- Experience with infrastructure provisioning tools (e.g. Terraform, Packer).
- Willingness to take initiative and unblock yourself to get things
- Ability to deliver work incrementally to get feedback and iterate over solutions.
- Have a passion for working on systems that are highly reliable, maintainable, scalable and secure.
- You are easy to work with: you communicate well, take feedback in a positive way and are OK not always doing the most glamorous tasks.
How you will lead
- Responsible for driving operational excellence for the connected services that a business offers to its customers to deliver an “always on” operation, year round, at the right cost
- Uses your knowledge of technology and operational best practices to drive the design, development and implementation of operational standards and capabilities for connected services that enable highly available, scalable & reliable customer experiences
- Analyzes and synthesizes a variety of inputs to drives the end-to-end incident management process for multiple offerings
- Includes creating, developing & managing the deployment architecture for the application
- Developing the monitoring architecture and implementing monitoring agents, dashboards, escalations and alerts
- Developing and driving incident management processes, playbooks and stakeholder communication mechanisms
- Overseeing change management & configuration management operating mechanisms
- Driving root cause analysis (RCA) and risk management processes
- Driving ongoing improvements and efficiencies in operational practices, tools & processes BU and Intuit-wide