Category: Information Technology
Location: Virtual Posting, Los Angeles
US Citizenship Required for this Position: Yes
Clearance Type: Position of Public Trust
Telecommute: Yes – May Consider Full Time Teleworking for this position
Shift: 1st Shift
Travel Required: No
Positions Available: 1
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy.
As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure.
Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets.
Every day, our 22,000 employees do the can’t be done, solving the most daunting challenges facing our customers.
The yearly compensation range for this role is: Minimum
– $116,000 to Maximum
– $136,000.
The successful candidate will be offered a yearly compensation that aligns with their individual skills and experience as it directly relates to the position requirements.
In addition to the yearly salary, Peraton provides a variety of benefits to include: health insurance coverage, life and disability insurance, savings plan, company paid holidays and paid time off (PTO).
Peraton is seeking a skilled Contact Center Senior Computer Systems Analyst to join our team.
The successful candidate will be a self-starter with experience in designing and develop solutions to Cisco UCCE applications problems, system administration issues, or network concerns.
Perform systems management and integration functions.
Experience and knowledge of UCCE (Linux).
May analyze or recommend commercially available software.
Must be adept at quickly understanding what is required to develop compelling value for both Peraton and our client.
Maintain best practices on managing systems and services across all environments
Fault finding, analysis and of logging information for reporting of performance exceptions
Proactively monitoring system performance and capacity planning
Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware
Create and modify scripts or applications to perform tasks
Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
Collaborate with other teams and team members to develop automation strategies and deployment processes
Basic Qualifications:
Bachelor’s Degree in Computer Science, Engineering, Information Technology or related discipline and 9 years of experience, OR Master’s degree and 7 years of experience, OR 12 years of experience in lieu of a degree
Minimum of 6 years of experience with Cisco CCDP, CCNP, CCVP, and CCIE
Minimum of 6 years of experience with:
Designing, configuring, and/or maintaining Cisco Unified Communications and Cisco Contact Center solutions
Hands on knowledge in the implementation, design, and/or maintenance of converged networks leveraging Microsoft and Cisco technologies
Cisco Unified Communications Manager
Cisco Unity, Unity Connection, Cisco IM & Presence / Cisco Jabber
Cisco UCCE/UCCX, Contact Center Scripting
Minimum of 4 years of experience with VMware and Cisco Unified Computing System
Must be able to obtain and maintain a Moderate Risk Background Investigation (MBI) security clearance.
Must be a US Citizen
Preferred Qualifications:
Must be a team player, proactive, and possess excellent problem solving, and organizational skills
Ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills
Must be able to think strategically, act tactically and deal effectively with competing priorities and deadlines, must be able to handle multiple tasks in a fast paced environment
Must be able to communicate effectively at different levels within the organization, to include senior management and operations personnel
We are an Equal Opportunity/Affirmative Action Employer.
We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.