Company SummaryJoin a team that puts its People First!
Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people.
They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.
Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years.
We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists.
First American will always strive to be a great place to work, for all.
For more information, please visit www.careers.firstam.com.Job SummarySeeking a progressive thinker with the ability to think outside the box.
Is a fast learner and has an appetite to learn new things.
Defines and documents business processes.
Has the ability to quickly understand and document business requirements.
Strategic thinker that develops a strong strategic partnership with the business community.
Works with technical counterparts to resolve system problems to ensure customer processes run smoothly.
Supports 3rd party, out of the box system applications.Essential Functions* Works closely with the customer, has a customer centric mindset.* Identifies business system requirements and related business/application solutions.* Conducts business process evaluations to understand business requirements.* Writes and maintains system documentation.* Documents training procedures, standard operating procedures, project status, etc.* Required to perform duties outside of normal work hours based on business needs.Preferred Experience* Understanding of and practical use of Agile methodology.
Agile Scrum Master is desired.* Understanding of general accounting principles.* Understanding of interface methods; webservices, file transfer, and experience working with B2B interfaces.* Understanding of automated testing tools with experience setting up and executing automated test scripts.* Familiar with Product Management principles, service blueprinting, voice of the customer efforts.* Experience with cloud applications or understanding of cloud computing concepts.Job Complexities & Impact* Executes assigned tasks with an understanding of industry best practices and established company policies and procedures.* Troubleshoots a wide variety of complex problems and identifies solutions* Perform Data Analysis by collecting, analyzing, and summarizing data* Validate and/or create Quality Assurance Test Cases and/or perform testing* Conduct/contribute to business acceptance testing.Supervision Received or Extended* No Supervision of others* Works under general direction.* Uses expertise of other Business Systems Analysts and leverages a wide range of additional resources to explore/implement complex applications as a solution.Knowledge and Skills/Technology Used* Excellent organizational and project management skills.* Considers the business implications of the application of technology to the current business environment.* Solid working knowledge of standard features and functions of multiple applications/modules to field, analyze and resolve customer issues/problems.* Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements.* Identifies problems, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for multiple applications within multiple functions.* Strong working knowledge of Data Analysis and/or relational databases.* Standard Microsoft Office skill set.* Strong working knowledge of system integrations and supporting technologies.* Working experience with SQL or equivalent tools.* Working experience with XML.Typical Education* Generally requires BS Degree or equivalent work experienceTypical Range of Experience* Typically have 4-7 years of directly related experience.License or Certification* CBAP ( Certified Business Analysis Professional ) certification preferredDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work.
First American is committed to diversity and inclusion.
We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.