Sr Associate, IT Service Management Transformation
**Business Title:** Sr Associate, IT Service Management Transformation
**Requisition Number:** 58569 – 8
**Function:** Advisory
**Area of Interest:**
**State:** CA
**City:** Los Angeles
**Description:**
Historically, the travel requirement for this position has ranged from 80-100%. The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities, and guidance from a number of infectious disease experts. For now, all KPMG business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. At some point in the future and with the safety of people as the critical factor, the travel requirement will likely increase, possibly to previous levels, but KPMG is committed to balancing client requirements with new delivery capabilities.
The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don’t anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you’re looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
KPMG is currently seeking a Sr Associate in CIO Advisory for our Consulting practice.
Responsibilities:
+ Support clients in assessing their current IT Service Management environment and creating future state roadmaps to help them achieve their business objectives in a practical manner using ServiceNow
+ Lead large IT Service Management transformation projects including project management, ITIL process design, solution design, technical tool design, and implementation on an IT Service Management platform
+ Leverage knowledge and experience to deliver end-to-end solutions on ITSM Platforms which includes architecting technical implementation of ITSM processes, organizing and prioritizing development efforts, interfacing with vendors and management, and coordinating effort with both internal and client technical teams
+ Manage and facilitate development of client deliverables, executive summary read-outs, and detail fact based analyses
+ Assist with overall client engagement activities, proposal development, and practice go-to-market offerings
Qualifications:
+ A minimum of three years of related consulting or industry relevant experience and strong analytical and problem solving skills; ability to develop hypotheses, frame problems, and generate relevant insights based on supporting data
+ Bachelor’s degree with exceptional undergraduate performance from a top tier undergraduate institution within a field of study in Business, Technology, Computer Sciences or related fields
+ Knowledge of IT Service Management framework across Service Strategy, Design, Transition, Operations, and CSI and experience operating within or driving the foundation or implementation of one or more phases of the ITSM framework in your current or a previous role; ServiceNow ITSM
+ Exceptional oral and written capabilities with demonstrated experience developing well structured, logical, and audience relevant communications; must have strong MS PowerPoint and MS Excel skills
+ Demonstrated project management and agile methodology skills and experience working directly with customers and clients and experience working with and overseeing large project teams
+ Willingness to travel up to one hundred percent
+ Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm’s compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
**GL:** 5
**GF:** 15304