nn ServiceNow Business Analyst nn nn Location: Los Angeles, CA nn nn Duration: Full time Direct Hire with great company benefits nn nn Can be remote during pandemic but must relocate and able to work on-site nn nn n nn nn Please read entire Job requirements before applying to make sure that you have the right skills.
nn nn n nn nn Process of Interview: nn nn Self Video Interview nn nn Video Interview with Hiring Manager nn nn Video Interview with the department team and management nn nn n nn nnThe ServiceNow Business Process Analyst will receive a generous total compensation package.
Bonuses are awarded in recognition of individual and firm performance.
Eligible employees can participate in clients comprehensive benefit program including healthcare, life and disability insurance, flexible spending accounts, a 401k plan, and more!
In addition, employees receive 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure.nn nn nn nnAs a ServiceNow Business Process Analyst, you will be responsible for the review, analysis and evaluation processes, systems, and user needs for planned projects based on the business plan of the department.
You are involved in the development of business cases, facilitation of analysis workshops, the selection of the most effective solution and the definition and management of User Acceptance Testing (UAT) to ensure enterprise operational and IT deliverables meet the requirements of the enterprise.
You will utilize Agile and SDLC methodologies to manage all work on the ServiceNow platform, while accomplishing these and other critical functions:nn nn nn nnPartnering with business users to gather all requirements to formulate business specifications and translating those into business functionality.nn nnDocumenting workflows and results of business analysis and obtaining requirement sign-offs stakeholders.
nn nnAssisting the development team in translating application functionality into application architecture and the technical requirements.nn nnDesigning and executing test plans and test script to ensure that business requirements and functional specifications are implemented properly.
nn nnApplying knowledge of system capacity to determine feasibility of projects.nn nnConducting meetings on all levels of management for purposes of presentations, reviews, approvals of recommendations, etc.nn nnConducting training sessions to implement new or improved systems and procedures.nn nnRecognizing and identifying potential areas where existing business services policies and procedures require change, or where new ones need to be developed, and making recommendations in these areas.nn nnMaintaining a strong understanding of leading ITSM processes, methodologies, and frameworks.nn nnDemonstrating implementing ITIL-based processes using ServiceNow or similar ITSM platforms.nn nnPerforming technical writing in multiple formats, including end-user documentation, operations guides, technical reports, and technical process flows, which promote and enable activity planning and risk reduction, ensure compliance, and simplify access to information.nn nnAssessing the criticality of problems and prioritizing accordingly.nn nnPresenting ideas and solutions in non-technical, business-friendly terms.nn nnPerforming Business Requirements gathering, data validation & data mapping review, Business Process flow, Business Process Modeling.nn nnConducting GAP analysis and demonstrating understanding of the AS-IS and TO-BE business processes.nn nnAttending requirements review and validation sessions as required.nn nn nn nnAs a ServiceNow Business Process Analyst, you will be expected to apply your organizational and communication skills while displaying a positive, high-energy attitude.
The successful Analyst must have effective and positive presentation skills when training and mentoring staff, the ability to learn new applications and concepts quickly in order to test and support these applications in ServiceNow, and the ability to think logically and analytically in order to diagnose problems and bring about rapid resolutions.
The ideal candidate will have strong presentation skills and intermediate level competency with Word, PowerPoint and Visio.
The candidate should also be adept with different software development methods (SDLC) like Water Fall and Agile (SCRUM) Method, and display an understanding of cloud service providers, standard infrastructure and application product offerings and customer support.nn nn nn nnA Bachelor”s degree is desired.
Six (6) years of relevant experience may be considered in lieu of a degree.
nn nn nn nnA minimum of five (5) years of technology support experience and five (5) years of analyst experience on the ServiceNow platform is required.
A minimum of three (3) years of agile/scrum experience is required.
ITIL Foundation certification required, and PMP certifications and ServiceNow certifications are a plus but not required.
Experience working in an agile-scrum environment where documentation, high attention to detail, and team collaboration is required.
Some project management experience is preferable.nn nn n nn Occasional travel to might be required.
This position may require the individual to work nights and/or weekends.
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