This position is responsible for providing day-to-day system administration services of a ServiceNow platform. The candidate will be responsible for working cross functionally with the EUS Project Managers, Lead Business Analysts, Process Owners, Service Owners, and EPA Stakeholders in order to manage, maintain, and sustain the IT services on the ServiceNow platform. The candidate will implement and maintain best practices enabling the Agency’s multi-service-provider ecosystem to operate together efficiently, make informed decisions, and deliver innovation and benefits to allow the Agency to scale with the unprecedented growth and future of the enterprise. A successful candidate will demonstrate a history of providing exceptional customer service, working independently, and a strong foundation in ITSM best practices. The candidate will manage break/fix incidents and an agile battle rhythm of minor and major release into production. RESPONSIBILITIES:Provide the customer with ServiceNow administration Best-Practices Advice and assist in their implementationConduct Technical Analysis on the ServiceNow applications and modulesDevelop ServiceNow processes and proceduresAssist in overall release planning, release governance, risk assessment, milestone management, release prioritization, status reporting, production readiness review and change implementationWork with project managers, subject matter experts, Lead Business Analysts, and operational teams to meet the quality and timely release of new builds and updatesEvaluate continuously the efficiency of existing processes and procedures of change and release management and improve practices associated with continuous building and deployingSupport, improve, administer and research new/enhanced ServiceNow modulesEnsure deployment readiness from the DevOps team, including Training, Test, and UAT teams.Ensure appropriate communications and controlsAct as a liaison between technical and non-technical staff and communicate on-going activities to various stakeholdersAssist in the evaluation and assessments of roadmap initiativesManage platform audits and usageManage risk, monitor performance, and be responsive to issues that affect performanceFamiliar with administration of Custom Code for ServiceNow application modulesCode and configure integrations between ServiceNow and other systemsExpertise in ServiceNow’s latest GCC release Drive solutions to understand use cases and requirements for initiatives relating to modernization, service analytics, remote support automation, automatic incident creation, event-triggered diagnostics, and etc. Qualifications REQUIRED EXPERIENCE/QUALIFICATIONS/SKILLS and ATTRIBUTES:Bachelors Hands-on technical experience in ServiceNowSolid understanding of the ITSM and industry best practicesPossess strong leadership, communication, interpersonal skills as well as outstanding organizational skill; Ability to collaborate with your peersAble to work remotely with cross-functional, multi-location teamsExcellent analytical and problem-solving skillsStrong work ethic with a focus on quality, results and customer satisfactionKnowledge and experience in the Agile Software Development Lifecycle (SDLC)Demonstrated understanding of change, configuration management and release management processes based on ITIL frameworkClear verbal and detailed documentation skillsAbility to communicate technical issues at a level that is easily comprehensible to the audienceAbility to work well under pressure and within defined processesAbility to make recommendations for changes and improvements to tools and processesAbility to execute very detailed analyses and record keeping with the highest quality levelAbility to drive issues to closure and work well within a deadline-drive environmentExperience defining process and procedures to manage rhythmic updates to the ServiceNow platform