DESCRIPTION:WHAT YOULL DO:You are intelligently curious, collaborative, driven, self-motivated, confident, a humble professional with the insatiable desire to learn new things and strives for excellence.
Take responsibility and enjoy the reward of a job well done.
You see the cloud as home and have worked with Office 365, OneLogin, Okta, Box, GoogleApps, etc.
Always identifying opportunities to implement new processes and procedures.
A passionate problem solver and an engineer at heart; you cant hear about an issue without digging deep to find a solution.
Keeping up with the latest tech, you are a tinker with technology even when you are off the clock.
SKILLS & EXPERIENCE:This position is part of the Information Technology department based in Santa Monica, CA.
Responsibilities include: o Provide service desk support of IT services to include customer service, triage, problem solving and support tracking documentation of IT services to include requests related to mobile devices, desktop support, software installation, service provisioning, networking, application support and others.
o Able to manage assigned tasks, interact with internal and external customers, and clearly communicate status information.
o Serves as a contributor in proposing areas where standard desktop/laptop changes or process changes are needed and work with project teams to ensure system stability, reliability, and availability.
o Documents complex maintenance and troubleshooting documents for use by peers and end-users (KB’s).
Also mentors junior personnel in developing skills for routine maintenance and troubleshooting.
o Research, manage, and provide solutions to complex problems utilizing internal and external resources.
10% o Remotely provide end user support by remote assistance applications and over the phone.
o Active directory experience resetting passwords, creating users, GPO, managing security groups, and user terminations.
o Interface with vendors and support resources as needed to resolve issues.
o Log all computer, printer, hardware/software problems using SolarWinds Service Desk (Samanage).
Knowledge and Skills:o Ability to solicit ideas from others and provide constructive technical feedback.
o Skills in conveying knowledge to users, peers and management regarding products and project plans.
o Experience with the use of an ITIL Service Management tracking tool such as Samanage, Zendesk, FreshService, Jira, etc.
o Skills in creating and maintaining user self-help documentation, technical documentation and procedural documentation.
o Considerable up-to-date knowledge of computer and networking hardware and software products along with their operation and maintenance.
o Knowledge of networking concepts, protocols, Active Directory, DNS and DHCP.
o Results driven, customer-centric thinking.
o Technologies may include, but not limited to: o Windows 10 | OSX o Microsoft Applications (Office 365, MS Suite of SaaS Apps Teams, Sharepoint Online, OneDrive, Planner) o Microsoft Active Directory/Group Policy o Windows Server 2012/2016.
o Basic understanding of LAN, WAN, TCP/IP networking concepts and configurations.
o Trend Micro WFBS AV Suite or Defender o Shoretel VoIP telephone systems o Firewall appliances such as Meraki o Video Conferencing Solutions such as Zoom and Teams.
QUALIFICATIONS INCLUDE: o Training or degree in computer science or relate study.
o 2 + years of related experience: o 2+ years in Helpdesk/Service desk position o 2+ years experience with mobile devices on a corporate network.
o 2+ years experience with Windows/Office o 2+ years with LANs o 1+ years of supporting mobile employees o Certifications related to technical field is a plus o Strong verbal and written communications skills o Effective time management: Candidate must be able to correctly prioritize duties to keep up with shifting deadlines and be efficient in completing tasks both individually and as a member of our team.
o Flexibility with a schedule: In this industry, it is not uncommon for work to happen outside of normal business hours.
Our ideal candidate must be willing to work overtime or a modified schedule.
o Have a valid California drivers license and vehicle.
PHYSICAL DEMANDS FOR CERTAIN ROLES:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.The employee will be required to lift and/or move up to 60 pounds.SKILLS:zoom, Service desk, Help desk, Windows 10, Troubleshooting, Phone support, active directory, o365, office 2016, pc troubleshootingTOP SKILLS DETAILS:zoom,Service desk,Help desk,Windows 10,Troubleshooting,Phone supportADDITIONAL SKILLS & QUALIFICATIONS: This position is 90% desktop and Museum support o 90% PC, 10% macOSo Zoom Roomso Zoom Events o Live Stream Supporto Patch panel patching for internet delivery (patching to different floors in the Musuem)o WiFi | Network provisioning on Meraki (entry level)o New User Add/Changes in AD/Okta/O365o Collaboration support Zoom, Teams, Sharepoint Online, O365 Apps, etc.
10% Projects & Maintenanceo Laptop upgradeso Museum changeso Inventory handling | auditso WiFi installs & monitoringo PRTG network monitoring set-ups and testso Zoom Room upgradesEXPERIENCE LEVEL:Expert Level ABOUT TEKSYSTEMS: We’re partners in transformation.
We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That’s the power of true partnership.
TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.