As ACS Security is an essential business that protects people and property, we must continue to hire to protect our customers. Join a team that is growing with immediate starts available!
Are you looking for a stable job at a company identified as an essential business with full benefits, paid time off, and employee recognition? We welcome you to join our distinguished company as we provide premier security services in the most prestigious neighborhoods in Los Angeles. We offer our customers cutting-edge security products and services.
Position Summary:
Our growing Alarm Dispatch Center is looking for a skilled problem solver to join our team as a Service Coordinator. We need an enthusiastic individual who can listen to customer service issues, offer a solution, and schedule technicians.
Essential Duties and Responsibilities:
- Answer incoming customer phone calls and take appropriate action for each call
- Answer incoming internal employee calls for job scheduling using our automated scheduling system
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Input data into the company computer platform to keep each customer record updated
- Coordinate with the service and installation management
- Use follow-up techniques to ensure inquiries are resolved in a timely and accurate manner
- Technical troubleshooting over-the-phone to improve customer experience, resolving or determining the root cause of the technical issue
- Work closely with field technicians on troubleshooting signals and technical issues when needed.
Experience and Education:
- High school diploma or GED required
- Service experience including handling calls from clients and scheduling appointments is required
- 1-2 years home or commercial security industry experience strongly desired
- Security Industry / Home Security experience helpful
Required Skills:
- Strong computer skills
- The capability to work well in high-pressure situations
- Excellent interpersonal communication skills
- High level of professionalism
- Strong problem-solving abilities
- Ability to make decisions that are in the best interest of the customer and the company
- Must be able to work independently as well as in a team setting
- Proficient at prioritizing workload
- Proficient with MS Word and Outlook
- Able to sit at a desk for long periods of time
- Must be available to work some holidays and weekends
Compensation & Benefits
The compensation package will be competitive to the market and with a competitive base salary and exceptional benefits.
At ACS Security, our employees and their welfare are very important to us. As such, our collective goal is to create a productive working environment for employees while providing quality service to our customers and dealers. In addition to a positive and inclusive work culture, ACS provides a comprehensive compensation and benefits package including:
- Competitive Pay
- Medical, Dental, Vision coverage with significant company contributions
- Company 401k Plan
- Company-paid long and short-term disability and Life Insurance Plan, Life, and Disability
- Company Paid Time Off
- Company Paid Holidays
- Voluntary Accident, Hospital, and Critical Illness Plans
- Employee Assistance Program
- Employee Wellness Program
- Advancement Opportunities
- Learning and Development Opportunities
- In-Office Food and Beverage Options
- Discounted Employee Pricing on ACS Products and Services
Employment Type: Full Time
Years Experience: 1 – 3 years
Salary: $18 – $20 Hourly
Bonus/Commission: No