Service Coordinator

June 14, 2023June 14, 2023 | | 0 Comment | 12:30 am

Description:

Service Coordinator

American Equipment Holdings is an organization of leading overhead crane and hoist distributors and field service providers, including American Equipment, Allied Crane, Eastern Crane & Hoist, Facilities Engineering, Kistler Crane & Hoist, Pacific Crane & Hoist, and Washington Crane & Hoist. The consolidated entity is one of the largest independently owned overhead crane and hoist solutions providers in the country, serving over 4,000 customers nationwide. Together, American Equipment Holdings companies provide comprehensive solutions for everything related to customers’ overhead crane and hoist needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training.

The Service Coordinator will interact with the company’s customers by addressing inquiries and resolving complaints. Interact with field personnel regarding their day to day.

Duties and Responsibilities:

  • Interacts with customers via telephone, email.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, escalates to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Provides support and guidance to service personnel who perform on-site routine services including maintenance, OSHA inspections, and repair.
  • Ensures field services are effective and customers’ requirements are met.
  • Familiar with standard concepts, practices, and procedures within a field service environment.
  • Coordination of schedule with Service Manager and customers, preparation of service orders and maintenance checklists, review of technicians’ hours and timecards, and preparation of quotes for inspections and repairs, ordering of related parts.
  • Communicate availability of materials (or delays of materials) with customers.
  • Arrange rental equipment when necessary.

    • Required Skills/Abilities:

  • Excellent communication skills including active listening
  • Attention to detail and strong organizational skills.
  • Service-oriented and able to resolve customer grievances.
  • Ability to work independently or in a team environment.
  • Proficient computer skills with the ability to learn new software.
  • Extremely organized, self-starter
  • Microsoft 365 proficient.
  • Willing to learn Sage and Quickbooks

    • Education and Experience

    · High school diploma or equivalent.

    · Customer service experience required.

    Work Environment

    · Prolonged periods sitting at a desk and working on a computer.

    · Must be able to lift up to 15 pounds at times.

    Expected Hours of Work

    This is a full-time position; typical work hours and days are Monday through Friday, 8:00 . to 5 .

    All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

    American Equipment Holdings represents the industry’s leading manufacturers such as Detroit Hoist, Columbus McKinnon, ACCO, R&M, Demag, Gorbel, Spanco, IMS, Harrington, Conductix, Magnetek & PE, among others and customers rely on its design, engineering, fabrication and installation capabilities to meet their unique application needs. American Equipment Holdings serves local, regional and national customers across a variety of end markets, including light & heavy industrial, automotive, mining, public utilities, military, aerospace & defense and energy, among others. For more information, visit .

    Proof of right to lawfully work in the United States required.

    We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    Requirements:

    PI218618580

    Tags:

    Related Post