Primary Location: Los Angeles CA, Los Angeles, CA, USADivision: Dickinson Fleet ServicesJob Level: Individual ContributorTravel: NoSchedule: Full-timeShift: Day JobRequisition Number: 221140VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).Dickinson Fleet Services keeps your fleet moving.Headquartered in Indianapolis, Dickinson Fleet Services (DFS) has grown to become one of the largest fleet maintenance companies in the country. DFS is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. DFS also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment and heavy mechanical repair. Supported by a 24/7 in-house call-center, DFS provides scheduled maintenance repairs and unscheduled services to fleets anywhere, anytime. DFS is currently hiring for a Service Call Coordinator to dispatch and schedule preventative maintenance (“PM”), repairs and services discovered during inspections – a ‘Customer Experience Leader with the responsibility to ensure that the overall customer experience is ‘best in class. This is to be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm. A Maintenance Coordinator will demonstrate active listening skills to ensure that the customers needs are met and exceeding customer and company set expectations. If you are looking for a new place to call home, we would love to talk to you! Duties & Responsibilities:Managing Preventative Maintenance, Scheduled Repairs and Unscheduled/Emergency services transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.Timely and accurate documentation and notation in all DFS systems regarding each customer contactProviding excellent customer service for all internal and external customer calls.Be professional and establish positive customer rapport, encouraging repeat businessObtain customers approval for all repairs and services to be performedCoordinating towing of customer units when necessaryScheduling repairs and maintenance with DFS resources as a first priorityScheduling outside vendors only when DFS technicians are not available, which will only occur when the customer unit is in a location that is not serviced by DFS or the DFS does not have availability to provide timely service to the customerContinuously develop and improve company capabilities in the area of Dispatching and Service SchedulingAdditional duties and special projects as assignedQualifications:Requirements:Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)2+ years experience in a service or call center environment, preferably in the commercial vehicle maintenance or transportation industryAssociate degree or high school diploma and two (2) years of equivalent experienceExcellent verbal and written communication skills; Ability to effectively communicate at all levels of the organizationProven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.Excellent organizational skills and the ability to balance a variety of tasksStrong Excel and data entry skills, and the ability to learn new platforms (such as DFS IT Systems, including Web Wrench, MobileFrame, RO Writer)Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpfulAbility to work independently and collaboratively within a team environmentExcellent problem-solving skillsMust hold a valid driversHighly organized with exceptional follow-through abilitiesWho We AreAbout Cox AutomotiveTheres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto. About Cox We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.