Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world.
We pride ourselves on creating a superior customer experience from purchase, to service and beyond.
Our commitment is our guests’ complete satisfaction every step of the way.
At Fletcher Jones, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish.
We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.
Health/Life & Disability Benefits
Group Health Plan Voluntary Insurance Employer Assistance Program Flexible Spending Account Plan
Benefits for Every Day
Payroll Direct Deposit
Benefits for Tomorrow
Paid Holidays Vacation Paid Sick time 401K Retirement Plan
Responsibilities
Oversee service orders and flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians’ time is consistently sold to service customers.
Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
Organized and friendly personality Demonstrated ability to manage others Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Date: 5/28/2021
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