POSITION SUMMARYOur Guest Attendants will have the pleasure of serving our theater guests and being their point of contact for a variety of functions within the venue, including check-in, finding their theater, answering questions at the Concierge desk, confirming/taking orders in the theater, delivering food and beverage and processing payments.
They have a laser focus on creating a world class hospitality experience while staying focused on safety standards so our guests can enjoy a safe, clean, distraction free, and enjoyable environment.
They know that it’s okay to be off task if they’re on the Mission; To Ensure Every Guest Has An Awesome Experience And Is Excited To Return.
They are the face of the Alamo for our guests and will do what it takes to make them feel welcome and cared for.
OUR MISSIONTo Ensure EVERY Guest Has An AWESOME Experience And Is EXCITED To Come Back OUR CORE VALUESDO THE RIGHT THINGWe strive to be a force of good in our company, in our industry and in the world.
We stand up for our beliefs even when it is hard.
We start from a place of kindness.
FOSTER COMMUNITYWe value what is unique about each other and celebrate our differences.
We treat each other with respect, support each other’s passions, and help each other grow.
We welcome healthy debate but don’t tolerate intolerance.
We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.
BOLDLY GOLike the crew of the Starship Enterpriseâ„¢, we seek out new experiences and pursue innovation in all of our work.
We take risks and chart new territory.
We learn from our mistakes and continuously improve.
GIVE A SHTWe are passionate about creating awesome experiences.
We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates.
Our pursuit of excellence drives us to do our best.
Core Role ResponsibilitiesUphold standards of behavior as defined by the company Core Values, Code of Conduct and Operational GuidelinesResponsible for all guest facing interactions and the overall guest experience in the theaterMaintains the highest safety standards and follows all protocols to keep our teams and guests healthy
– is knowledgeable about all Alamo policies and proceduresMaintains world class cleanliness standards for the venue
– theater seats, handrails, tables, the lobby and commonly touched areasMaintains a working knowledge of the films and events playing in our theatersMaintains a working knowledge of our core and limited time only “LTO” menu offeringsOwns the lobby and seating experience
– maintains socially distant lines when needed, announces theater seating, guides guests to theaters/facilities as needed, communicates with venue leadership as appropriateTroubleshoots guest issues with the support of the management teamMaintains a positive and team driven atmosphereMaintains assistive listening and close captioned devicesPerforms assigned opening and closing duties on specified shiftsLaunches and manages the guests’ orders from POS entry to deliveryEnsure order cards, safety, and guests needs are being taken care in multiple theatersOrganizes and leads the theater cleans, ensuring that each occupied seat is marked and cleaned and sanitized before the next filmMaintains kindness and understandingQualifications2 years experience in high volume restaurant/theater environment a plusProven ability to work collaboratively in a fast-paced work environmentMust be able to execute light lifting, up to 30 lbsMust be able to stand in one place for extended periodsAble to walk up and down stairs many times over a course of hoursSchedule flexibility
– early mornings, late nights, weekends, holidaysComfortable with wearing a cloth or face-covering at all timesAbility to move with caution and operate in a busy/sometimes loud environmentActive alcohol certification with the applicable state agencyActive food handlers certification with the applicable state agencyBeing a cinephile is a plusWhat We OfferA fun workplace where you can be yourself and do awesome workFree movies & foodPaid time offCompetitive payFlexible schedulingMedical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time teammates