About us
Do you see yourself as a Server?
What’s your passion?
At IHG we’re interested in YOU.
We employ people who apply the same amount of care and passion to their jobs as they do their hobbies
– people who put our guests at the heart of everything they do.
And we’re looking for more people like this to join our friendly and professional team.
As the worlds largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.
Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If youd like to embrace a wider world of experiences and opportunities, wed like to welcome you to the worlds most international luxury hotel brand.
Your day to day
FINANCIAL RETURNS
Record order on guest check and ring up on pre-check register or according to hotel procedures.
Complete customer payment transactions according to cash and charge procedures
Alert Management of any service and/or safety issues.
Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction
PEOPLE
Promote teamwork and quality service through daily communication and coordination with other departments Coordinate with Bartender and kitchen for ordering and receipt of food and beverages
GUEST EXPERIENCE
Greet all guests and take beverage and food orders in a prompt and professional manner
Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever age of a guest requesting an alcoholic beverage service is questionable
RESPONSIBLE BUSINESS
Serve cocktails and/or menu items to bar guests; up-sell when taking orders
Perform pre
– and post-shift side-work.
Stock service station.
Fold and stack cocktail napkins and prepare bowls of bar snacks
Clear and clean tables in a prompt and efficient manner.
Clean and/or wipe down stools, tables, chairs, walls, windows, mirrors, and floors as necessary.
Empty trash
Assist Bartender in preparation of fruits and garnishes; may assist Bartender in setup and replenishment of appetizers or happy hour buffet, if applicable
Perform other duties as assigned
What we need from you
Basic reading, writing and math skills.
Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
Must meet state legal age requirements.
Must speak fluent English.
This job requires the ability to perform the following:
Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc)
Moving about the lounge and kitchen
Bending, stooping, kneeling, lifting
Other:
Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisor
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency
Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
Basic math skills are frequently used when handling cash and credit
May be required to work nights, weekends, and/or holidays
What we offer
Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.
Most importantly, we’ll give you the room to be yourself.
So what’s your passion?
Please click “Apply” and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans
Job Reference: USA18514