About us Do you see yourself as a In-Room Dining Server? What’s your passion? At IHG we’re interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team. As the worlds largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If youd like to embrace a wider world of experiences and opportunities, wed like to welcome you to the worlds most international luxury hotel brand. Day to day Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment. FINANCIAL RETURNS Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guests order information on guest checks. May answer room service phones and record orders; utilize up-selling techniques to increase sales PEOPLE Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments. GUEST EXPERIENCE Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Delivers and serves food and beverages to hotel guests room; set up and serve the order in the guests room according to specifications and standards RESPONSIBLE BUSINESS Describe all menu items; methods of preparation and prices as needed. Work within policy to accommodate guests special food requests. Performs set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware roll-ups. May be required to retrieve trays from guest rooms and hallways within prescribed time period May assist with other duties as assigned Requirements Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds Moving about the kitchen Handling food objects, products and utensils Bending, stooping, kneeling Other: Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. Basic math skills are frequently used when handling cash and credit May be required to work nights, weekends, and/or holidays Benefits Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself. So what’s your passion? Please click Apply and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans