Overview
Come join the Intuits Enterprise Logging Team as a Senior App Ops Engineer. Intuit has one of the largest Splunk logging environments in the world and it is completely hosted by the Enterprise Logging team in AWS and Google public clouds. The team strives to maintain 5 9s of availability and to increase the value derived from the petabytes of log data we host.
What you’ll bring
- BS in Computer Science or related field, or equivalent work experience
- 5+ years related experience including at least 2 years of experience either supporting Splunk or as a Splunk user creating content (dashboards, searches, alerts, etc.), at least 1 year supporting applications in AWS, and at least 1 year of experience with Python. Java or Go a plus.
- Monitoring tools setup and configuration
- Trouble shooting production issues
- Performance tuning of App/Web tier
- System Admin exposure
- Expertise in managing middle tier and app tier.
- Scripting expertise
How you will lead
- Responsible for driving operational excellence for the connected services that a business offers to its customers to deliver an “always on” operation, year round, at the right cost
- Uses your knowledge of technology and operational best practices to drive the design, development and implementation of operational standards and capabilities for connected services that enable highly available, scalable & reliable customer experiences
- Analyzes and synthesizes a variety of inputs to drives the end-to-end incident management process for multiple offerings
- Includes creating, developing & managing the deployment architecture for the application
- Developing the monitoring architecture and implementing monitoring agents, dashboards, escalations and alerts
- Developing and driving incident management processes, playbooks and stakeholder communication mechanisms
- Overseeing change management & configuration management operating mechanisms
- Driving root cause analysis (RCA) and risk management processes
- Driving ongoing improvements and efficiencies in operational practices, tools & processes BU and Intuit-wide