Senior Instructional Design & Development Specialist – Remote in Florida

Instructional Designer – Senior

Searching for a place to make your mark? Every great team depends on the individual contributions of its members – the skills, talents, and the passion that each team member brings. At Citizens, we are building a workforce of top achievers committed to our company’s mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.

Citizens’ Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness, and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

Job Summary:

The Senior Instructional Design and Development Specialist will design and create instructional materials grounded in sound educational theory. They will utilize the best practices in technology, while developing multimedia e-learning and/or instructor-led learning solutions. This position will be responsible for applying the fundamental principles of ISD to all learning solutions assigned (i.e., instructor-led training, eLearning, webinars, job aids, reference guides, etc.).

Experience & Knowledge: Required

  • Advanced working knowledge of Instructional System Design (i.e., ADDIE, SAM, and/or Agile) and Adult Learning Theory.
  • Advanced working expertise developing elearning courses using Articulate Storyline 360 and Camtasia.
  • Experience with Adobe Creative Cloud (Premiere, After Effects, Photoshop, and Illustrator).
  • Experience developing complex interactive scenarios and gamification.
  • Advanced working knowledge of MS Office Suite products with primary focus on Word, PowerPoint, and Outlook.
  • 5 years of experience in instructional design, development of eLearning and instructor-led training solutions in a corporate or educational environment.
  • Training evaluation and data analysis experience.

Skills & Abilities: Required

  • Strong communication skills effectively using visual, oral, and written forms with a heavy emphasis on interpersonal communication and customer service mindset.
  • Demonstrated ability to design and develop engaging and interactive eLearning and other multimedia deliverables.
  • Technical writing skills using the Information Mapping methodology and software.
  • Ability to work independently with minimum supervision, setting priorities, and demonstrating excellent project management skills.
  • Ability to work collaboratively with eLearning team members, SMEs, and other stakeholders to produce engaging and effective training materials.
  • Detail oriented, ability to work on several projects simultaneously and committed to excellence.
  • Ability to travel up to 15% of the time, as needed.

Preferred Knowledge, Skills, Abilities Or Education

  • Instructional Design Certification from an accredited institution, and/or InfoMapping Certificate
  • Video editing and production experience a plus.
  • Knowledge of industry learning standards such as SCORM, AICC and xAPI

Education: Required

  • High School Diploma | GED
  • Bachelor’s Degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 years
  • What percentage of time is accountable for short-term operational goals? 40%
  • What percentage of time is accountable for transactional, day to day operational support? 60%

Physical Requirements:

  • Occasional – Move, Traverse, Travel
  • Frequent – Stationary position, Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information

Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, PTO, EAP, Tuition Reimbursement, Community Service and much more!

  • Retirement savings plan with a generous company match
  • Medical, dental and vision coverage
  • Company Paid employee basic life insurance and short-term disability
  • Generous paid time off: vacation, sick and holiday leave
  • Employee Assistance and Wellness Programs
  • Tuition reimbursement
  • Professional and leadership development opportunities
  • Flexible work schedule
  • Company Paid Parking (Jacksonville location)
  • Employee recognition programs
  • Relocation assistance (where applicable)
  • Community and volunteering opportunities
  • Casual dress

Citizens is Proud to Be an Equal Opportunity Employer

Primary Location


Work Locations



HR – L&D



Job Posting

Dec 1, 2022, 2:43:54 PM

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