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Position Summary: Work Market, an ADP Company, is the leading platform for on-demand workforce management.
Our cloud-based Freelance Management System (FMS) is used by today’s companies to organize, manage and pay their freelancers and independent contractors.
The team is passionate about redefining the labor model for the 21st century and creating the best solutions for our customers.
It is a large, complicated problem to solve, and we can’t do it without having the best talent moving us forward and thinking outside the box.
As an Implementation Specialist, you’ll analyze client use cases, configure the Work Market application and train client users to create exceptional on-boarding experiences for each implementation.
You’ll combine your analytic and project management skills with your ability to simplify complex information-you help clients develop the skills and confidence to use our management solutions with ease.
RESPONSIBILITIES: Implement ADP’s solutions to clients, following ADP guidelines, and in accordance with client expectations Apply industry and product knowledge to optimize system configurations Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness Train client users on all aspects of the platform and advise on best practices Resolve issues and provide solutions Ensure accuracy of all aspects of client set up Remain engaged with client throughout implementation, until client is successfully running ADP solutions with ADP associates in Sales, Service and Solutions Engineering Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices QUALIFIED REQUIRED: High School diploma required 3-5 years of experience working in a Business-to-Business client service/customer service interface or systems integration environment Basic project management skills required PREFERRED QUALIFICATIONS : Preference will be given to candidates who have the following: Bachelor’s degree preferred, or equivalent in education and experience Comfortable working in a lightly structured environment; flexibility to adapt client solution configuration and training approached based on scenario Proven ability to maintain focus and work effectively with multiple demands Ability to work as part of a team to accomplish tasks Strong client relationship skills Mist be comfortable working in a performance-based environment while demonstrating high ethical standards Must be able to recognize basic procedural issues as they arise, then escalate appropriately Ability to demonstrate learning agility and critical thinking skills The ability to learn and apply basic concepts in new situations Proficiency in the latest web technologies and working knowledge of various operating systems Excellent analytical skills and time management skills Excellent communication skills both verbal and written Must be proficient using Microsoft Office Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.
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Together, we unite for equality and equity.
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