The Senior Claim Specialist, under moderate direction from the manager, investigates and settles claims promptly, equitably, and within established best practices guidelines.
Scope
- Responsible for investigating; settling medium exposure, high risk Employment Practices Claims.
- Strive for a high level of customer service and claim file quality.
- Identifying and evaluating coverage issues, preparing timely and comprehensive coverage letters and analysis and developing and managing strategy for complex coverage litigation.
- Evaluating exposure through an in-depth analysis of legal and factual issues, retaining and managing litigation counsel through trial, developing and managing strategy for complex litigation.
- Attend arbitrations, mediations and trials as needed.
- Developing resolution strategies and negotiating settlements.
- Reviewing legal budgets and legal and third-party vendor’s bills.
- Support business leaders on an as needed basis on various claim and underwriting related issues and marketing meetings.
Responsibilities
Duties include, but are not limited to:
- Day to day handling of substantial caseload of Employment Practices Liability claims.
- Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
- Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor and coverage unit.
- Conducts, coordinates, and directs investigation into loss facts and extent of third-party damages.
- Directs and monitors assignments to experts and underlying defense counsel.
- Evaluates information on coverage, liability, and damages to determine the extent of insured’s exposure.
- Sets reserves within authority or makes claim recommendations concerning reserve changes to supervisor.
Desired Traits
- Ability to work independently and assimilate learning materials on many different subjects from various sources.
- Excellent interpersonal communications and negotiation skills.
- Ability to deal with customers in a professional manner.
- Authoritative knowledge of CHUBB coverage, products, services, and liabilities.
- Ability to self-motivate and self-start.
- Ability to make independent decisions using CHUBB best practices for guidance.
- Excellent verbal and written communication skills.
- Strong interpersonal, negotiation and customer service skills.
- Capable of dealing with highly visible and demanding customers.
- Highly organized and able to respond to insureds and internal and external business partners in a timely manner.
- Must be able to effectively work in a team environment.
- The Senior Claim Specialist, under minimal direction from the manager, investigates and settles claims promptly, equitably and within established best practices guidelines.
Qualifications
Qualifications
- Ability to handle demanding caseload of claims pertaining to Employment Practices Liability and provide business support.
- Approximately 2+ years claims and/or legal experience in the EPL area including evaluating and resolving complex matters.
- Law degree preferred.
- Property & Casualty Adjusters licenses in required jurisdictions within 90 days of employment. Failure to obtain the license within 90 days may result in termination of employment.
Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.
EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.