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Security Operations – Netflix

Allied Universal

This is a Full-time position in Los Angeles, CA posted November 30, 2021.

At Allied Universal®, we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!

Objective:

Focus on recruiting, hiring, development, and retention of appropriate security officers, and/or other administrative / operational duties for the Netflix book of business.

Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention.

Administrative Responsibilities:

  • Enforce Allied Universal’s policies as outlined by the handbooks and executive memos
  • Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
  • Maintain confidentiality of all information and data at all times.
  • Keep records and prepare accurate and timely reports both manually and through automated methods
  • Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness
  • Perform other related duties and responsibilities as assigned or required
  • Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
  • Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
  • Capably utilize WinTeam for scheduling and billing, payroll and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail rieports) that require interpretation and action for effective business management.
  • Interview and hire qualified applicants to fill open post positions in a proactive and timely manner following company interviewing guidelines. Also regularly evaluates low-performing employees for replacement, upgrade or transfer;
  • Makes initial/conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements. Maintains and publishes weekly Open Post List and actively manages job openings within division/branch;
  • Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing. Maintains a qualified, sufficient pool of rovers for backfill of vacant positions as needed;
  • Receives weekly timesheets / Team Time and updates Winteam schedules as necessary (verify such for self-scheduling accounts). Runs bi-weekly payroll according to company procedures. Ensures records are properly maintained and updated to reduce payroll errors. Resolves payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize financial exposure for Company;
  • Follows all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy;
  • Processes requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay. Acts as a Company representative in such matters as unemployment hearings, workers’ compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters;
  • Conducts disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner. Ensures all such issues are documented according to company standards, and that all issues receive proper follow up for resolution;
  • Initiates termination procedures as needed for voluntary and involuntary separations. Executes termination meetings as necessary and complete all follow up documentation according to company standards;
  • Maintains regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed. Reviews “No Hours Report” with Service Manager on a weekly basis, and disposition employees who are on “active” status with no hours, in accordance with company policies, ensuring no employees remain on “no hours” status beyond 3 weeks;

Recruiting Receptibilities:

  • Assist in the development of a “policy and procedure” for the recruiting process to build consistency and continuity, as well as ensure full utilization of all available resources.
  • Provide support, training and assistance to management staff within your book of business in managing applicant tracking within the automated applicant tracking system, as well as managing specific areas of ATS related to recruiting activities (i.e., posting job openings, etc.)
  • Administer recruiting measures and provide analysis and recommendations for adjusting techniques and strategies to meet targets. Includes completing weekly or monthly reports on hiring, effectiveness of recruiting sources, costs vs. return on investment, projections for future growth, and other useful data as directed by management. Be able to turn analysis into action plans by proactively anticipating and responding to trends.
  • Assisting in interviewing, hiring process and on-boarding of employees during peak times, or for special hiring events. Identify and develop specific recruiting strategies to build an ongoing, ready pipeline of qualified candidates to meet the company’s hiring needs at all times. Strategies must be all encompassing to incorporate all available recruitment sources, while building a consistent approach across the assigned book of business.

Schedule: Monday-Friday, 8AM-5PM

Email Must be sent to the reporting manager every Monday AM hours advising of weekly working schedule. Failure to do so will result in disciplinary actions.

All deadlines must be met and work assignments completed without having to be reminded.

Allied Universal Services is seeking the position of a Security Site Supervisor.

The Security Site Supervisor will supervise and coordinate the delivery of quality services to an assigned customer. The Security Site Supervisor will act as a liaison between customers, Operation Managers and security officers. They will supervise site staff and provide coaching, recognition and discipline within approved empowerment range.

For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! We also offer part-time and flexible schedules!

QUALIFICATIONS/REQUIREMENTS:

  • Be at least 21 years of age with high school diploma or equivalent
  • Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

  • As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws
  • Display exceptional customer service and communication skills
  • Have intermediate computer skills to operate innovative, wireless technology at client specific sites
  • Ability to handle crisis situations at the client site, calmly and efficiently
  • Capably utilize scheduling and billing software to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management
  • Enforce Contract Standards
  • Administers site safety programs outlining site-specific hazards for security officers including vehicle / driving safety as appropriate to corporate procedures
  • Prepared to participate in unemployment hearings
  • Enforces Allied Universal’s policies as outlined in the handbooks and executive memos
  • Able to:
    • Work in various environments such as cold weather, rain/snow or heat
    • Occasionally lift or carry up to 40 pounds
    • Climb stairs, ramps, or ladders occasionally during shift
    • Stand or walk on various surfaces for long periods of time

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:  www.AUS.com.

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity  Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.