Pay Range: $18.00 – $20.00/HourEmployment Type: Full-timePrimary Duties and Responsibilities:* Dispatching Security Officers to incidents and alarms;* Answering phones and routing calls to Physical Security Supervisors;* Monitoring multiple CCTV alarm systems* Producing daily and weekly reports;* Identifying problems and suggesting and implementing effective solutions* Properly documenting all responses and incidents* Logging/data entry; and* Ensuring proper escalation of events/issues to appropriate stakeholders.Skills Required:* Good working knowledge of basic computer functions, including G-Suite products, Windows, Mac, and Microsoft Office;* Good working knowledge of security systems for access control, CCTV, employee/guest/vendor badging, alarm monitoring, and dispatch;* Ability to multitask in a fast-paced work environment, across multiple platforms, departments, time zones, and cultures;* Ability to work calmly and accurately in crisis situations;* Excellent Situational Awareness skills;* Ability to assess and evaluate situations effectively;* Ability to identify critical issues quickly and accurately;* Excellent oral and written communication skills in English are required. Fluency in additional languages a plus* Excellent customer service skills;* Complex problem-solving abilities;* Flexibility to work all shifts,* Attentive, organized, and detail-oriented;* A desire to work as a dependable, participating team player with a positive attitude; and* A willingness to work varied shift hours, including overnights, weekends and holidays.Education/Experience Requirements:* Degree preferred or relevant experience in lieu of degree;* Experience with different communication platforms and technologies, including 2-way radios, IP Video Surveillance, and computer databases;* Experience in conducting research and analysis;* Customer Service Experience preferred;* Related Security Operations Center experience preferred;* Authorized to work in the United States required;* Military experience a plus;* Report Writing;* Active CA Guard Card* Powers to Arrest /Weapons Mass Destruction CertificateExperience:* Basic Computer Skills: 1 year (Required)* Multitasking: 1 year (Required)* Customer Service: 1 year (Preferred)* CCTV and Access Control: 1 year(Preferred)* Logging / Data Entry: 1 year (Required)* Alarm Monitoring: 1 year (Preferred)* Command Center: 1 year (Preferred)Language:* English (Required)JB.0.00.LNPDN-939cf34e-bf3f-4e54-95b2-6330f235fa5f