At Allied Universal®, we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!
Position Summary
As a Security Ambassador / Concierge, you will serve as a courteous and professional first point of contact for associates and visitors and those calling the facility while supporting the team in optimizing each guest, associate, or visitor’s well-being and overall experience. This role is essential to providing a hospitable and high touch experience and requires patience, organization, positivity, and personality.
resume must be included to be considered
weekly pay – pay rate $24/hour
must provide proof of covid-19 vaccination for employment
Requirements:
- College degree or Military/Law Enforcement are preferred.
- Must be 21 years or older.
- Ability to provide professional communication in all environments
- Strong organizational, communication and verbal skills
- In-depth understanding of essential hospitality standards and company policies
- Proven skill in developing relations with guests, vendors and internal departments
- Ability to project a professional and knowledgeable demeanor
- 2+ years of previous luxury hotel, retail, restaurant, hospitality or security “front of house” guest service required.
- Previous community involvement or networking experience is preferred.
- Work in a fast-paced environment that requires strong communication and follow up with all guests and employees.
- Ability to effectively response to questions from employees, managers, clients, customers and the general public.
- Ability to identify problems and use problem-solving and conflict resolution skills.
- Must possess general computer skills and be familiar with Microsoft Office Applications.
- The ideal candidate has a passion for hospitality and anticipates the needs of others.
- Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers
- Excellent communication (verbal, written and listening) skills
- Ability to read body language and interact appropriately with others
Job Profile / Responsibilities
- Maintain updated knowledge of assets specific to the company’s needs.
- Greet guests and confirm reservations.
- Provide excellent customer service and attention to detail.
- Maintain positive ongoing relationships.
- Maintain high ethical standards and professionalism.
- Multitask and prioritize as necessary to meet customer needs.
- Represent the company with integrity and dedication.
- Define, communicate, and maintain high standards of customer service at all times.
- Inform & suggest opportunities to engage customers in center & retailer events, theatre, spas and restaurants available within the area.
- Think out-of-the-box to resolve all customer concerns, and anticipate their interests in services, amenities, programs & events while in the area.
- Answer incoming telephone calls
- Greet visitors as they enter facility
- Monitor Security Cameras. Detect any suspicious activity through video surveillance.
- Help customers navigate various programs, digital tools, or visitor check in process at center.
- Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
- Interior and exterior patrols
- Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
- Prepares logs and reports as required.
- Performs access control functions including verifying the identity of all persons entering at our Client’s complex and, if applicable, monitoring all parking and dock control, per the Client’s policy.
- Strong operational knowledge of Client’s ID and access control systems and policies
- Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
- Performs duties which include creating and terminating access badges, performing badge audits, and generating badge access reports
Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.