We are a lean, nimble, and highly adaptive team that works seamlessly and transparently with our Brands in order for them to take the spotlight. We focus our efforts and talents to drive best practices, capture new opportunities, and accelerate performance across our portfolio of brands. Joining the a.k.a. Brands team means rolling up your sleeves, digging into challenges, creating and implementing new strategies, and not being limited to the confines of a job title or job description. We all play on the same team and value the insights and contributions that every member of our team makes daily.
About Us
We are currently looking for Customer Experience Representatives for Culture Kings as we expand to the United States.
Culture Kings represents the relationship between music, sport, and fashion. These are the three foundation pillars upon which Culture Kings stands. Within each of these components, streetwear has underlined and evolved to become an essential part of culture. Culture Kings prides itself on exclusivity and superiority offering a premium retail experience across all genres, cultures, styles, and ages combined with an extensive and curated range from 100+ leading street, sport, and fashion brands from all around the globe. Each Culture Kings store displays an electrifying atmosphere unparalleled in retail presenting some of Australia’s leading DJs performing daily in store. Frequently visited by some of the world’s best athletes, artists and tastemakers, Culture Kings is ahead of its game offering an elite perspective of the ever-changing global streetwear landscape.
The Customer Experience Representative is responsible for providing outstanding service to our online customers across all communication platforms in a timely manner, whilst keeping with the tone and feel of the company. The Customer Experience Representative performs duties to a level that meets the team and individual KPI’s as instructed by management in recurring meetings. The Customer Experience Representative reports directly to the Head of Customer Experience.
What your day will look like:
- Provide outstanding service to our online customers via in line with the Culture Kings brand and voice across all platforms.
- Attend & contribute to team discussions to help develop strategies & procedures that will contribute to improving overall customer experience.
- Meet and strive to exceed individual and team customer experience KPI’s and targets.
- Respond to customer enquiries across all platforms, including phone, text, email, online chat and social media
- Fulfill end to end customer service.
- Monitor customer online orders and proactively manage any issues that arise.
- Provide administrative support for order issues where required.
- Support customers with escalated enquiries through to resolution.
- Work alongside peers to ensure necessary cover is allocated to tasks to ensure business goals are always achieved including cover for leave.
- Maintain clear and open communication within the Customer Experience team and leaders
- Build and maintain strong professional relationships with the Customer Experience Team.
- Build and maintain strong professional relationships across all departments.
- Other duties as assigned.
What you need to succeed:
- 2+ years of customer service experience with a track record of providing excellent customer service.
- Basic level of understanding of CRM Platform and communication tools.
- Experience in retail e-commerce direct to consumer operations preferred.
- Advanced computer skills including Microsoft Windows and Google Suite.
- Experience with Shopify Plus desirable.
- Ability to multitask & self-manage time spent on tasks to ensure maximum output.
- Strong problem-solving skills to ensure a positive experience for all customers.
- Remain positive and promote a culture of continuous improvement and engagement within the team.
- Must be organized, a self-starter, and have strong interpersonal skills to work effectively and build strong relationships with business partners.
- Excellent written, verbal, and presentation skills.
- Fashion Apparel preferred
Key Attributes:
- Ability to think outside the box and create magic moments for our customers
- Motivated and committed to being the best at what you do
- Capability to thrive in a fast-paced constant changing environment
- Always innovative, improving and pushing the limits
- Resourcefulness – find the way or make the way
- A winning mindset
At Culture Kings, we offer a package that can only be described as best in class within the ecommerce space today!
· Amazing Employee Discount Program
· Company Sponsored Medical (HMO & PPO Options), Dental, & Vision Plans
· Company Paid Life, Short Term Disability, Long Term Disability, & Employee Assistance Plans
· 401(k) Program (100% Match Up to 5% of Pay)
· 15 Vacation Days + 10 Sick Days + 10 Holidays
No office politics, corporate protocol or useless business jargon needed. We love keeping the entrepreneurial vibe of the best in the world team that comes together to change the status quo
APPLY NOW!
There has never been a more exciting time to join Culture Kings as we expand, innovate, and continue to be the most sought-after streetwear retailer on the market! If this is the opportunity you’ve been waiting for, we want to hear from you. Please apply now with your CV outlining your experience and why you believe you are the right fit for the role.
#CultureKings #CultureKingsCareers #akaBrands #akaYourCareer
Equal Employment Opportunity Statement
a.k.a. Brands is an equal opportunity employer. We are committed to creating a diverse and welcoming workplace. To facilitate this, we actively promote a culture of inclusivity internally and encourage both those with non-traditional backgrounds and candidates that identity as part of a traditionally marginalized community to apply for opportunities with us and our portfolio of brands. Additionally, we routinely review our hiring practices and recruiting sources to eliminate both potential and actual bias in the hiring process.
If you need assistance or accommodation during the hiring process due to a disability, please contact us at HR@aka-brands.com. Please note that we do not respond to application inquiries or resume submissions via this email address.
#akaBrands #akaBrandsCareers #akaYourCareer
Principals Only. No Agencies Please.
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