Job Description Aviva Family and Children’s Services Aviva believes every child and every family in our Los Angeles community deserves the chance for a brighter future. We provide compassionate support, therapeutic services, and guidance to at-risk children and families. Job Summary Under the supervision of the Director of Wallis House, the Resident Advisor provides onsite supervision and support to residents, as well as overseeing the safety and security of the facility. Essential Functions o Facilitate all intakes for new residents, including collecting data, inspecting resident belongings, and orienting residents to house expectations and guidelines o Provide Residents with a list of house rules o Liaise with the housekeeper to ensure all rooms are clean, tidy and fully-furnished to accommodate resident’s needs o Conduct room inspections to ensure Residents are properly maintaining their area, clean and neat manner per house rules o Ensure safety and security within the house at all times o Provide administrative support by answering the phone and greeting visitors and volunteers, ensuring that they have a positive experience o Check in with Residents who are on-site to ensure Resident safety and welfare o Respond to resident complaints in a timely and professional manner o Assist with conflict resolution in coordination with Resident Case Manager, always aiming to maintain a fair, positive, and supportive culture o Sensitive and responsive to the cultural differences among the agency’s client population o Actively participate in a quality improvement project The Resident Advisor will take on special projects or additional duties as assigned Competency Requirements Must be able to work independently without constant supervision Basic computer skills including data entry Strong communication and interpersonal skills Effective problem-solving skills and ability to multi-task A collaborative, positive, and mature approach Knowledge of mental health and substance abuse preferred Education and Experience High School Diploma or equivalent Experience working with the homeless Certifications/Licenses Valid CA driver’s license preferred Additional Requirements Department of Justice/Fingerprint clearance Satisfactory completion of health screening Tuberculosis clearance Proof of legal eligibility to work in the United States Physical Demands While performing the duties of a Resident Advisor, the employee is frequently required to stand, walk, and sit. The employee is occasionally required to, reach, bend, push, pull, kneel, or lift objects weighing more than 30 pounds. The employee may be required to drive. Work Environment This Job Description has been developed to identify some of the duties and responsibilities of this position. It is not intended to limit or encompass all duties and responsibilities of the position. Aviva Family and Children’s Services at its sole and absolute discretion, expressly reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this and all job descriptions. Company Description Aviva believes every child and every family in our Los Angeles community deserves the chance for a brighter future. We provide compassionate support, therapeutic services, and guidance to at-risk children and families. Company Description Aviva believes every child and every family in our Los Angeles community deserves the chance for a brighter future. We provide compassionate support, therapeutic services, and guidance to at-risk children and families.