Reservations Coordinator

ABOUT USWe are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years.The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. Were leading the way in responsible travel, and unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. Were seeking new talent to elevate our team and cant wait to hear from you. Get in touch.HOW YOU’LL WORKWere energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.We offer a flexible work environment – in person in exciting offices and virtually with leading technology.Working together across markets, teams and disciplines ensure everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.PERKS* After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.* You also get 2 weeks a year where you can work from anywhere in the world, your choice.* To grow we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.* Giving back – we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER .POSITION SUMMARYThe Reservations Coordinator processes all group requests, and reservations, issues group proposals to customers requesting group blocks and finalizes groups within departmental guidelines. The employee will administer and carry out multiple tasks related to the processing of groups while abiding by established company policies and guidelines and specific terms and conditions as contracted between the customer and Uniworld. Employees must provide a high level of customer service to customers and maintain knowledge of products, company policies, and procedures.KEY RESPONSIBILITIES* Responsible for processing all incoming group proposal requests received through the 1-800 group line, direct email or by supervisor/manager.* Responsible for quoting all terms, conditions and procedures to the agent or direct as they pertain to groups.* Must provide each client and or guest with accurate information and excellent customer service.* Must adhere to Quality Assurance Guidelines on all sales and support calls.* Responsible for organizing, maintaining current and easy to read files for assigned group.* Responsible for maintaining updated invoices for individual group passengers and group proposals.* Ensures the finalization process is completed in a timely and efficient manner. Finalization process includes and is not limited to sending final invoice for the group, assigning earned tour escorts, collecting final payments, and finalizes special requirements group might have while on their Uniworld cruise tour package.* Maintain regular and effective verbal and written communications with assigned account contacts in regard to all related services requested from and provided by Uniworld in a timely manner.QUALIFICATIONS* Travel industry experience preferred; proven customer service experience required.* Proficient in Microsoft Office programs, such as windows, outlook, and excel preferred.* Excellent written and oral communication able to dictate in a clear and precise manner. Must be able to analyze many variables and choose the most effective course of action is preferred.* Preferred Interpersonal skills, Ability to prioritize work schedule, Detail oriented, and Ability to take initiative. Must be able to multi-task and work effectively in a fast-paced team environment.PAY RANGE* $20.00 per hourThe Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state or local laws or ordinances.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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