Silversea is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant, all-suite ships, all-inclusive pricing, worldwide itineraries and genuine hospitality.
We are proud of our reputation as the ‘World’s Best’ cruise line and seek individuals who take personal pride in their work to join our award-winning team.
Overview of Role: Sell Silversea cruises and optional products related to the cruise.
Assist callers with various inquiries while providing professional and courteous service.
Key Responsibilities: Sell cruises to various destinations along with optional programs such as air, land, hotel, insurance, etc.
Service incoming phone calls in a professional, courteous and efficient manner Consistently demonstrate a friendly and patient attitude through proper phone etiquette and positive voice inflection.
Provide information to callers about Silversea ships, destinations, itineraries and policies.
Communicate cruise related requests to the appropriate department (i.e.
Silver Sky, Hotel Department, Res Help Desk, Special Services, Documentation).
Monitor the Confirmation Mailbox to ensure guest confirmations are successfully transmitted; resolve any problems.
Review and distribute incoming department emails and faxes to the appropriate administrative area.
Assist with call-out projects such as itinerary changes, missing Guest Information Forms and cancelled shore excursions as assigned by Reservation Supervisor and Lead Agents.
Assist Administrative Departments with various projects.
Assist with proofing of atlas and itineraries.
Research and respond to travel agent requests by phone or email.
Assist with Latin America mailbox as assigned by Reservation Supervisor.
Assist callers in resolving minor problems pertaining to new and existing bookings.
Assist callers with questions related to My Silversea and website while helping resolve any issues.
Adhere to assigned schedule.
Other business-related duties as instructed by the Reservation Supervisor.
Requirements Education: High school diploma Years of experience: 1-2 years travel industry experience, preferably in cruise reservation sales Essential qualifications and skills: Good computer and telephone skills.
Good written communication skills.
Strong verbal and sales skills.
Strong customer service skills.
Ability to answer calls in a timely and professional manner and deliver the high-quality service that is required of a Silversea representative.
Excellent interpersonal skills and ability to tactfully deal with difficult travel agents and guests.
Must possess a courteous, positive, team-player attitude.
Must be able to provide knowledgeable, friendly, and efficient service.
Responsible for maintaining thorough knowledge of product, policies and procedures.
Good organizational skills.
by Jobble