Are you an experienced, motivated individual with a background in Customer Service, Retail Sales, Supervision, Claims Management or Administration processes? Are you a hard worker who feels they can keep up technically in Remote Training and Fact Finding Processes? If you said yes, we want to speak to you about our Remote Customer Service Representative position.
If you are interested in this position, please email your resume to Pauline.morquecho@manpower.com to begin the Onboarding process for a November 21, 2021 start date.
What’s in it for you?
California Residents Only
Full time hours.
Monday through Friday 8:00am to 5:00pm
True Temp to Hire opportunity
Competitive pay starting at $18.00 an hour.
Free College Tuition Program
What you’ll be doing:
The Fact-Finding – Employer Protests Agent is responsible for reviewing unemployment insurance claims with outstanding Employer Protest issues to determine next steps required to resolve those issues.
Using critical thinking skills, the Agent will analyze all information, notes, and documentation to identify gaps or discrepancies in information. They will then perform outreach to claimants and/or employers to obtain the necessary information, notate that in the claim file, and forward detailed notes as required to resolve the issue.
The position requires using time management to work a caseload effectively and in order of priority set by leadership, critical thinking skills to identify the needs on each unique claim, and communication skills ensuring that information gathered is clearly notated in the claim.
Who were looking for:
*Assessing the information against requirements based on UI Code, Policies, and Procedures
Sending employers standard forms to obtain additional information or clear up a discrepancy
Working closely with subject matter experts to gain further understanding of how to address outstanding issues or identify when a claim needs to be escalated
Referring more complex issues to supervisor or tenured staff
Notating all actions taken on a claim clearly and thoroughly
Demonstrating the ability to make logical decisions
Demonstrating the ability to manage a workload in a way that meets timeliness requirements
All other duties as assigned by management to support claim processing
Functional Skills
Strong communication skills, both verbal and written
Strong organizational and time management skills
Able to multi-task
Education and Experience
College degree preferred, or equivalent work experience.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance