What does the role entail?
Investigation/research by using tools available and making outbound calls to settle financial claims
Communication via written and/or direct phone interaction with the customer, to ensure timely decisions
Decision making of claims for these products
Maintaining state compliance
Answering a high amount of inbound calls
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Building and maintaining customer relationships
Assisting customers with questions on their existing claims
Preferred experience but not a requirement:
Travel and Medical Claims experience
Insurance or Travel Industry experience
Required Qualifications:
Must have Active California Independent Adjuster License and currently residing in California. NO EXCEPTION
High School Diploma or GED
Reliable Internet Connection
Ability to operate desktop computer system
Proven oral & written communication skills
Ability to work full time (40 hours/week)
Perks:
$40 per hour
Monday through Friday work schedule / 10:00 AM 6:00 PM EST
Paid training
Equipment Provided (Desktop, Keyboard, Headset)
Benefits including Medical, Dental, Vision, and 401k
Work From Home
We are currently unable to hire candidates residing in the following states: Hawaii, Oregon, Washington, and Alaska
Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity Veteran status, or any other characteristic protected by federal or state law.
Job Requirements:
- Adjusting material/property damage claims
- Manage claims issues until the claims are
- Analyze auto liability claims to determine benefits
- Refer questionable claims to investigator or claims adjuster for investigation or settlement
- Setting up the subrogation of claims
- Process more complex property claims
- Handling and investigating property claims
- Manage claims admins in support of claims process
- Assist with processing of liability claims
- Manage the PD claim operations
- Evaluate property damage claims for liability
- Negotiate bodily injury claim settlements
- Adjust moderately complex auto claims
- Handle minor to moderate property damage claims
- Initiate investigation of claims involving complex coverage claims, complex liability, and/or bodily injury claims (non-attorney represented), as well as questionable claims
- Assisting customers with damage claims submissions
- Investigating claims to ascertain validity of claims and extent of company liability
- Assess liability and resolve claims within evaluation
- Attend claims committees with adjusters
- Adjusting claims to keep claims process
Associated topics: automobile, bodily, casualty, claim adjuster, insurance, insurance adjuster, insurance investigator, investigate, liability, liability adjuster