What does the role entail?
• Investigation/research by using tools available and making outbound calls to settle financial claims
• Communication via written and/or direct phone interaction with the customer, to ensure timely decisions
• Decision making of claims for these products
• Maintaining state compliance
• Answering a high amount of inbound calls
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Building and maintaining customer relationships
• Assisting customers with questions on their existing claims
Preferred experience but not a requirement:
• Travel and Medical Claims experience
• Insurance or Travel Industry experience
Required Qualifications:
• Must have Active California Independent Adjuster License and currently residing in California. NO EXCEPTION
• High School Diploma or GED
• Reliable Internet Connection
• Ability to operate desktop computer system
• Proven oral & written communication skills
• Ability to work full time (40 hours/week)
Perks:
• $40 per hour
• Monday through Friday work schedule / 10:00 AM – 6:00 PM EST
• Paid training
• Equipment Provided (Desktop, Keyboard, Headset)
• Benefits including Medical, Dental, Vision, and 401k
• Work From Home
We are currently unable to hire candidates residing in the following states: Hawaii, Oregon, Washington, and Alaska
Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity Veteran status, or any other characteristic protected by federal or state law.
Job Requirements:
- Adjusting material/property damage claims
- Manage claims issues until the claims are
- Analyze auto liability claims to determine benefits
- Refer questionable claims to investigator or claims adjuster for investigation or settlement
- Setting up the subrogation of claims
- Process more complex property claims
- Handling and investigating property claims
- Manage claims admins in support of claims process
- Assist with processing of liability claims
- Manage the PD claim operations
- Evaluate property damage claims for liability
- Negotiate bodily injury claim settlements
- Adjust moderately complex auto claims
- Handle minor to moderate property damage claims
- Initiate investigation of claims involving complex coverage claims, complex liability, and/or bodily injury claims (non-attorney represented), as well as questionable claims
- Assisting customers with damage claims submissions
- Investigating claims to ascertain validity of claims and extent of company liability
- Assess liability and resolve claims within evaluation
- Attend claims committees with adjusters
- Adjusting claims to keep claims process