An identity verification, location intelligence and fraud prevention company is seeking a Remote Commercial Customer Success Specialist.
Individual must be able to fulfill the following responsibilities: Receive and resolve customer calls, emails, and support tickets via online tracking system Thoroughly document support tickets with customer correspondence to show issue history Skills and Requirements Include: Ability to provide courteous and empathetic support while following company rules and guidelines Possess sense of urgency and ability to ask appropriate probing questions to ensure you understand the complete nature of a request Proactive, detail-oriented, problem-solver who is committed to accuracy and can effectively handle stress in difficult situations Strong work ethic, punctuality and attendance, and willingness to speak honestly with management and other members of the team Basic computer skills (including Word, Excel, Outlook) and knowledge of Jira and SalesForce