A Fortune 500 E-Commerce Company headquartered in Seattle’s South Lake Union is looking to add multiple, remote Accommodation Specialists to their team!
Job Description
The US Regional Accommodation Consultant (RAC) serves as a liaison between business lines, the Disability Leave Services (DLS) team, outsourced vendor partners and employees. The RAC provides individual case management for sensitive accommodation and disability life events. The individual manages all aspect of accommodations, leave of absence and disability including the development and implementation of regional processes and procedures to achieve optimal employee productivity and experience.
The RAC is experienced in answering questions related to ADA, understanding the employees situation, responding to changing circumstances and needs, and paving the way for a connected and trusted case management experience. The individual in this role must possess self-management skills, a desire to share knowledge and an ability to translate business needs and goals into human resource capabilities, producing favorable results for the company and employees. The individual will be a subject matter expert for accommodation related matters. This individual has proven ability to communicate, analyze and critically think, along with a customer service focus that employees and program stakeholders expect from the company.
Responsibilities:
5+ years of progressive HR experience that includes ADA/FMLA administration, partnership with legal teams, and evidence of strong relationship management skills
Pursue return-to-work management and collaboration with leave case managers and disability vendors to ensure effective administration of the program
Provide consultation and coaching regarding accommodation matters to designated regional HR partners, managers and employees
Provide information, referral, and support to employees with medical conditions or disabilities (both occupational and non-occupational), supervisors, Human Resources, and other partners at an escalated level to support employee retention efforts
Operate as an advocate for the accommodations process by providing on-going consultative support to site stakeholders and accommodation specialists with a focus on problem solving and creative solutions
Facilitate escalated communication between stakeholders, employees with disabilities, as well as Leave of absence, STD, LTD and Workers Compensation stakeholders
Coordinate with DLS Management and Legal on escalated issues as appropriate
Manage sensitive cases such as Behavioral Health conditions
Assist Human Resources and department supervisors in identifying essential and marginal functions of employee positions
Conduct job site analyses as needed
Assist employees in understanding their restrictions and limitations and their legal rights and responsibilities
Maintain strict confidentiality in verbal and written communications
Maintain knowledge on legislation and national, state and local issues affecting access for employees with disabilities
Document and maintain up-to-date case records and notes of appropriate and accurate information on the computer database
Assess business units training needs and/or group training sessions as appropriate
Provide professional opinion and actions taken on behalf of disabled employees in formal grievances
About Aston Carter:
At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.