APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org.
We offer great benefits, competitive pay, and great working environment!
We offer:
• Medical Insurance
• Dental Insurance (no cost for employee)
• Vision Insurance (no cost for employee)
• Long Term Disability
• Group Term Life and AD&D Insurance
• Employee Assistance Program
• Flexible Spending Accounts
• 10 Paid Holidays
• 5 Personal Days
• 10 Vacation Days
• 12 Sick Days
• Metro reimbursement or free parking
• Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
POSITION SUMMARY:
The referral coordinator will provide patient care services under the direction of a licensed health care provider. This includes handling referrals, health follow-ups and coordination services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinates and manages authorizations for referrals from our primary care providers to outside providers, including to medical specialists and outside facilities for special testing.
- Coordinates and manages authorizations for certain medications and treatments when this is required by patients medical insurance plans.
- Facilitates and ensures the receipt of consult notes and test results after a patient has been referred to an outside provider.
- Communicates with primary care provider (PCP) to inform of any delays or barriers to patients care.
- Serves as clinic liaison to outside agencies and partners.
- Communicates with Supervisor when unable to process all referrals or follow-ups to avoid delays.
- Carries out patient discharge processes; clarifies and provides patients with follow up care instructions and referrals.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
Job Requirements:
REQUIREMENTS:
Training and Experience:
High school diploma or GED. Proficient use of Microsoft Office and electronic health records. Bilingual in Spanish/ English preferred.
Knowledge of:
- Basic medical terminology and patient care methods and techniques.
- Methods and standard procedures for the maintenance of medical records.
- Safety policies and safe practices applicable to the work.
- Effective communication skills; general computer knowledge.
Ability to:
- Communicate effectively with people of various educational, socio-economic and cultural backgrounds.
- Understand and follow written and oral instructions from physicians, mid-level providers and nurses and apply departmental policies, procedures and protocols applicable to work.
- Communicate clearly and effectively, both orally and in writing.
- Operate a computer and standard business software.
- Maintain highly confidential personal and medical information in accordance to HIPAA regulations.
- Exercise tact, objectivity, sensitivity and sound judgment in dealing with a variety of people in a variety of sensitive situations.
- Establish and maintain effective working relationships with other staff members, patients and others encountered in the course of work.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
COVID vaccination is required and APLA Health will consider accommodations for disability- and religious-based reasons.
Equal Opportunity Employer: minority/female/disability/veteran.