QA Agent

Our Services:

The Child and Family Guidance Center provides comprehensive and collaborative outpatient mental health services to children, adolescents and their families throughout the San Fernando and Antelope Valleys.

The Position:

We are seeking a full- time Quality Assurance Specialist for our Van Nuys location. The QA Specialist is primarily responsible for chart reviews and ensuring documentation is in administrative compliance with the Department of Mental Health (DMH) requirements.

Who We Are and What We Believe In:

It is our hope that you look to the Child and Family Guidance Center as your “Employer of Choice”. We’ve been a leader in the community for more than 50 years and we welcome you to join our team of 400 dedicated mental health and administrative professionals in our journey to bring better health and well-being to our communities in the San Fernando and Antelope Valleys.

What We Offer:

  • Competitive salaries
  • Great benefits
  • Great learning opportunities
  • Great supervision
  • Supportive, friendly work environment
  • An established, reputable, stable company

We envision a workplace where:

  • everyone is treated with dignity and respect ;
  • commitment , accountability and leadership exist at all levels;
  • everyone is encouraged to share their ideas, hopes, concerns and aspirations;
  • we share in a culture of inclusion and transparency ;
  • we are committed to our own professional growth with openness and humility ;
  • we inspire and encourage one another through positive, future-focused coaching ;
  • we are committed to quality services and sound business practices ;
  • we are one interconnected team committed to achieving CFGC’s mission.
One Team … One Goal
Resilient Together!

The Child and Family Guidance Center is an Equal Opportunity Employer and welcomes all.

Come Join Our Team!!!

Job Requirements:

Our Services:

The Child and Family Guidance Center provides comprehensive and collaborative outpatient mental health services to children, adolescents and their families throughout the San Fernando and Antelope Valleys.

The Position:

We are seeking a full- time Quality Assurance Specialist for our Van Nuys location. The QA Specialist is primarily responsible for chart reviews and ensuring documentation is in administrative compliance with the Department of Mental Health (DMH) requirements.

Who We Are and What We Believe In: 

It is our hope that you look to the Child and Family Guidance Center as your “Employer of Choice”.  We’ve been a leader in the community for more than 50 years and we welcome you to join our team of 400 dedicated mental health and administrative professionals in our journey to bring better health and well-being to our communities in the San Fernando and Antelope Valleys.

What We Offer:

  • Competitive salaries
  • Great benefits
  • Great learning opportunities
  • Great supervision
  • Supportive, friendly work environment
  • An established, reputable, stable company

We envision a workplace where:

  • everyone is treated with dignity and respect;
  • commitment, accountability and leadership exist at all levels;
  • everyone is encouraged to share their ideas, hopes, concerns and aspirations;
  • we share in a culture of inclusion and transparency;
  • we are committed to our own professional growth with openness and humility;
  • we inspire and encourage one another through positive, future-focused coaching;
  • we are committed to quality services and sound business practices;
  • we are one interconnected team committed to achieving CFGC’s mission.
One Team … One Goal
  Resilient Together!

 

The Child and Family Guidance Center is an Equal Opportunity Employer and welcomes all.
 Come Join Our Team!!!

 

Essential Job Functions:

  • Performs extensive chart reviews to insure compliance with the Los Angeles County Department of Mental Health regulations and requirements on, but not limited to, the following:
    • Current open case charts
    • Case charts scheduled for discharge
    • Case charts of terminating Clinical staff
    • Annual documentation
  • Tracks and reviews Transfer Case/Assignment Notices, Treatment Objectives, Annual Reviews, Diagnosis Updates, and Discharge Summaries.
  • Creates treatment plan for annual coordinated care review.
  • Meets monthly with clinical staff to review and clean overdue items on their desktops.
  • Closes cases in the In-house System.
  • Updates changes in the In-house and Information System.
  • Responsible for Services Tracking.
  • Back-up for other departmental administrative positions.

Skills You Need:

  • Bilingual in English and Spanish required.
  • Must possess good organizational skills and must be able to multi-task.
  • Ability to prioritize and plan work activities and use time effectively.
  • Must be able to work independently.
  • Must demonstrate accuracy and thoroughness.
  • Must possess a keen eye for detail.

Hours:       

  • Monday through Friday: 8:30 am – 5:30 pm
  • 40 Hours (Full Time)
  • Work schedule is subject to change based on the needs of the Center

Education Required:

  • Minimum high school diploma, some college preferred

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