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American Family Insurance is driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.
Job ID:R30676 Property Field Claim Adjuster (Los Angeles, CA) (Open)
Compensation may vary based on the job level and your geographic work location.
Compensation Minimum:$60,100 Annual
Compensation Maximum:$96,200 Annual
Summary:
At American Family Insurance Claims Services (AFICS, Inc.), we’re embarking on a transformation of our claims capabilities that will put customers at the center of what we do best – protecting and restoring their dreams when they need us most.
We’re leveraging our expertise, technology and new ways of working to actively reinvent one of America’s largest industries—creating positive impact that empowers our customers, communities, and company to thrive. We are problem solvers who ask critical questions and consistently tackle challenges big and small. Together, we disrupt what’s expected of insurance.
Job Family Summary
Investigates and maintains property/casualty claims. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims. May work in the field or central location.
Job Summary
The Claim Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. An experienced adjuster who can work on moderately complex claims. May specialize in liability, property or catastrophe claims and may be assigned to either a desk or field adjusting team.
Job Description:
Job Level Summary
- Requires working knowledge and experience in own job discipline and broadens capabilities.
- Continues to build knowledge of the company, processes and customers.
- Performs a range of assignments related to job discipline.
- Uses prescribed guidelines or policies in analyzing situations.
- Receives a moderate level of guidance and direction.
Primary Accountabilities
- Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc..
- Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
- Handles both 1st party and 3rd party claims under multiple policies types and numerous endorsements.
- Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
- Responds to customer inquiries, makes appropriate decisions and closes file as needed.
- Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
- Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
Travel Requirements
- This position requires travel up to 10% of the time.
- Must be willing to travel for Catastrophe duty if necessary.
- Catastrophe specific roles requires travel up to 75% if the time .
Specialized Knowledge & Skills Requirements
- Demonstrated experience providing customer-driven solutions, support or service.
- Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
- Demonstrated experience handling moderately complex claims, or other equivalent experience.
- Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
- Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
Working Conditions
- This position requires the ability to work in high, precarious places between 1 and 33% of the time.
- This position requires the ability to work with exposure to outside weather conditions between 66 and 100% of the time (applies to field position only).
Education & Licenses
- Valid driver’s license required plus an acceptable driving record.
- Obtain state specific property casualty claims licensing as required.
Physical Demands
- This position requires the ability to climb or balance between 1 and 33% of the time (applies to field position only).
- This position requires the ability to work with distance vision (clear vision at 20 feet or more) for extended periods of time (applies to field position only).
- This position requires the ability to stoop, kneel, crouch or crawl between 1 and 33% of the time (applies to field position only).
- This position requires the ability to lift up to 50 pounds between 1 and 33% of the time.
Additional Job Information:
This role will work within 1.5 hours of Los Angeles, California. The ideal candidate will be located in northern or western Los Angeles area and must be located within 20 miles of Los Angeles. A company fleet vehicle is provided with the position.
Preferred Qualifications:
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Familiarity with Xactimate
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Two or more years of property field claims experience working for an insurance carrier, handling a full claim file
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Construction knowledge/experience
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Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.
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Offer to selected candidate will be made contingent on the results of applicable background checks
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Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
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Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position
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The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.
This position is fully remote/work from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events.
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When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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