Jovenes is a place of personal transformation for homeless youth.
Our mission is to help homeless youth and at-risk families become productive and integrated members of the community.
We provide emergency and permanent housing options and other community based services that create opportunities for them to lead productive lives.
We operate in Los Angeles and community East and South East of Los Angeles County.
JOB TITLE: SPA 4 Transitional Housing Program Assistant
The primary responsibility of the program assistant is to support the case manager in delivering case management and other supportive services to youth living in Jovenes Transitional Housing Program in Service Planning Area 4.
Due to the nature of the program, flexibility in the schedule is required including availability to work some evenings/holidays/weekends to ensure contact and supervision of youth.
PRIMARY DUTIES AND RESPONSIBILITIES
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.
Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Support case manager with housing applications.
Perform general administrative functions such as input of notes in Clarity, answering the phone and responding to in-person inquiries in a professional manner.
Provides appropriate information and referrals for those who need other resources.
Initiate and maintain effective, cooperative working relationships with community partners, public and private organizations.
Develop life skills training for youth, including upkeep and maintenance of residential units.
Monitor and develop corrective action plan related to house upkeep and shared living.
Listen attentively to resident complaints and suggestions and address their issues fairly and professionally, coordinating with other departments to resolve resident/ prospective resident complaints and inquiries and relaying information and/or resolution to resident/prospective resident.
Maintains written and oral communication of incidents in accordance with policies.
Follow agency policies and procedures related to grievance and other issues related to the program.
Coordinate outreach with Coordinated Entry System for SPA 4 and matcher to maintain the program at full occupancy.
Cultivate partnerships with community stakeholders and public agencies to expand opportunities for youth in the program.
Participate in all staff meetings, on-going training, program evaluation, and program development and implementation activities.
Maintain appropriate and professional resident relationships with particular attention to professional boundaries.
Support case manager in upkeep of clients’ files according to contract compliance standards.
Support case manager in updating Clarity for the program according to contract compliance standards.
SKILLS AND ABILITIES REQUIRED TO PERFORM THE ESSENTIAL JOB FUNCTIONS:
Communication Skills and Abilities:
Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public
Ability to read, analyze and interpret manuals and office documents
Mental/Interpersonal Skills and Abilities:
Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
Ability to work independently and with others—including other employees, clients and members of the public—in face-to-face and telephonic contexts
Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
Ability to be flexible and adapt to changing work demands
Maintain high level of concentration and attention to detail for extended periods of time
Ability to respond effectively to sensitive inquiries or complaints
Maintain a high level of ethical and professional standards in accordance with agency and community policy
Physical Skills and Abilities:
Ability to talk or hear in order to give and receive information and instructions
Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
Ability to reach with hands and arms
Ability to use computer keyboard up to 50% of the day
Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
Ability to lift and/or move up to 20 pounds
Reasonable accommodation for individuals with disability will be evaluated and exceptions considered.
Equipment and Computer Software Skills and Abilities:
Computer literate (basic working knowledge of Microsoft WORD, Excel, Outlook, and PowerPoint)
Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required
EDUCATION, EXPERIENCE, CERTIFICATES & TRAINING
Minimum AA degree or 4 years of experience in a relevant setting
Experience working with transitional aged youth, individuals with mental disabilities, low income families.
Demonstrated ability to work with a culturally diverse clientele & staff
Bilingual and fluent in English and Spanish a must
Valid California driver’s license and personal vehicle insurance carrier relating to clients, staff agency representatives, community members and others.
Job Type: Full-time
Pay: $19.00
– $23.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Weekend availability
COVID-19 considerations:
Jovenes provides PPE to all staff and clients, follows contract tracing protocols and allows for remote work when necessary to protect employee health.
Education:
Bachelor’s (Preferred)
Experience:
Microsoft Office: 1 year (Preferred)
Case Management: 1 year (Preferred)
Language:
Bilingual (Preferred)
License/Certification:
Driver’s License (Preferred)
Work Location:
One location
Work Remotely:
No
Work Location: One location