About Accolade Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life.
Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation.
Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction.
Accolade consistently receives consumer satisfaction ratings over 90%.
For more information, visit accolade.com.
Role overview The Product Management (Capabilities) Intern will serve as a trusted member of the Clinical Services Capabilities team and will work closely with the larger Capabilities team to make an impact on the projects to improve our clinical delivery models at Accolade.
The Product Management (Capabilities) Intern will analyze business problems at the direction of the Capabilities Owner and assist in the development of requirements and programs to deliver enhanced clinical capabilities to the market.
A day in the life Collaborates with the Clinical Services Capability & Readiness Owners to analyze business problems and draft requirements for people, process and technology solutions for clinical services.
Understand and be a champion for the overall Clinical Services priorities.
Engage with stakeholders on a daily basis in the development of capability requirements.
Work under the direction of Capability Readiness Owners to deliver new capabilities to our users using our accepted change management process.
Measure the impact of the capabilities and suggest improvements to the roadmap and priorities.
Work with the larger cross-functional Clinical Services Leadership Team on capability improvements and projects.
What we are looking for 0-3 years of experience in a role that utilizes critical thinking, analysis of business problems, or other related business & technology skills.
Exposure to clinical and/or technology organizations or willingness to participate in a clinical and/or technology environment.
Previous exposure to data and analytics usage when working through business problems.
Strong MS Excel skills Demonstrated written and oral communication and presentation skills.
Demonstrated customer and stakeholder empathy.
You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops.
You must be able to channel many points of view.
Bonus: Familiarity with data visualization tools (Tableau, PowerBI, Qliksense, Quicksight,etc) Bonus: Experience writing SQL queries LI-KM1 We strongly encourage you to be vaccinated against COVID-19.
What is important to us Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers.
The secret to our success is: We find joy and purpose in serving others Making a difference in our members’ and customers’ lives is what we do.
Even when it’s hard, we do the right thing for the right reasons.
We are strong individually and together, we’re powerful Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done Results motivate us.
And we aren’t afraid of the hard work or tough decisions needed to get us there.
We’re boldly and relentlessly reinventing healthcare We’re curious and act big not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees.
We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US.
We are committed to help ensure you have a comfortable and positive interview experience.
To review our policy around data use, visit our Accolade Privacy Policy Page.
All your information will be kept confidential according to EEO guidelines.
Accolade