At InStride, we’re pioneering a new approach to workforce education.
Our mission is to enable employers to provide life-changing education to their employees in partnership with the highest-quality global academic institutions.
We unlock business and social impact to transform companies and people for the future.
We believe that a company’s richest resource is their employees, and that investments in people yield the highest returns for individuals, businesses, and society as a whole.
That’s why every InStride employee is eligible to enroll in 1,700+ online certificate and degree programs through our Step Forward program.
Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school.
The Step Forward program, along with InStride’s best-in-class employee benefits, are available to all employees from the day they join InStride.
Read further to see how you can be part of the movement to drive businesses and society forward through life-changing, best-in-class workforce education.
Role Overview
The Product Operations team is responsible for ensuring that the content and configuration of these features in production provide the best possible user experience.
This role will work cross-functionally with implementation, product, learner engagement, customer success, and engineering teams on launching the product experience for new partners, as well as configuring new features for existing partners.
The work will occur under the direction of the Product Operations Manager and Director, Implementations, as well as working closely with key operations team members for content and feature release best practices.
Responsibilities
- Responsible for leading the content and configuration of the product experience for our corporate partners, collaborating with Implementation and Technical Project Managers to set and establish timelines for delivery of content
- Support Implementation and Learner Engagement teams with the creation and implementation of content for new partner onboardings and new feature rollouts, ensuring all needed content and configuration is validated when features are ready to be released
- Administer all content and configuration change requests across the product, onboarding, marketing, customer success, and engineering teams; serving as the escalation point for client feedback, requests, and defects
- Coordinate/prioritize/implement JIRA tickets for platform configuration and/or content execution per release window, tracking ticket status and re-prioritizing as needed
- Assist Product Ops with defining and implementing processes cross-functionally to optimize the platform across the set of supported integrations and user journeys during partner onboarding, focusing on identifying gaps and areas for improvement
- Outlining and describing CMS configuration processes and working with tech teams to identify and prioritize improvements on UI and backend functionality
Ideal Profile
- 2+ years experience in content management, product operations or implementation, preferably for a white label, B2B solution
- Knowledge and hands on experience with content management systems (Drupal a plus)
- Strong task management skills with the ability to prioritize and carry through on deliverables with a track record of always meeting deadlines
- Product mentality or approach, ensuring that the end user experience is always at its best and of the highest quality
- Experience working with JIRA or in a kanban process
- Excellent written and verbal communication skills, with strong attention to detail
- High EQ, comfort with ambiguity and a “no job too small” startup mentality.
Loves to be the connective tissue across teams to help drive the process and get things done.
InStride is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant’s criminal history.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Please discuss your requested accommodation with our HRBP.
Effective November 1, 2021, all new hires must be fully vaccinated against the COVID-19 virus unless they have been granted a reasonable accommodation.
If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation is approved by the People & Talent team in writing.
If you are looking to apply for one of our Remote opportunities please know that InStride is only able to employ candidates from the following states.
Arizona
California
Florida
Illinois
Louisiana
Maryland
Massachusetts
Michigan
Missouri
Nevada
New Hampshire
New Jersey
Ohio
Texas
Washington
Wisconsin