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Premium Business Operations Analyst – Memberships (STAPLES Center)

AEG Worldwide

This is a Full-time position in Los Angeles, CA posted November 24, 2021.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment.

Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.

We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

STAPLES Center has clearly established itself as the sports and entertainment center of the world.

As the home of four professional sports franchises – the NBA’s Los Angeles Lakers and Los Angeles Clippers, the NHL’s Los Angeles Kings and the most recent 2016 WNBA Champions Los Angeles Sparks – STAPLES Center has proven to be a home court advantage for the local teams.

The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004 & 2011 NBA All-Star Games, 2002 & 2017 NHL All-Star Game, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 17 of the last 18 GRAMMY Awards shows.

STAPLES Center’s sixteen years have also been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts Taylor Swift, Beyonce, Prince U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Kanye West, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Sade and Justin Timberlake, as well as world championship boxing, family shows and special events.

Hosting over 250 events a year, the arena’s reputation for world-class amenities, features and commitment to quality of service and the guest experience is second to none.

Staples, Inc.

entered into a 20-year agreement to become the arena’s Naming Rights Partner December 1, 1998, which has since been extended into perpetuity.

Position Summary:

The Premium Business Operations Analyst will be responsible for supporting all Business Operations initiatives within the STAPLES Center Premium Department and more specifically the Premium Memberships team.

Person will maintain and develop the CRM system, assist in analyzing customer accounts and identifying efficiency tactics amongst the department.

Person will also maintain additional sales enablement technologies such as new business prospecting databases, digital presentation software, 3D virtual venue and more.

Essential Functions:
Maintains CRM database, regularly auditing data, creating new dashboards, and analyzing data for business trends and efficiencies.
Assist in auditing revenue reporting.
Support all STAPLES Center Premium sales enablement technologies.
Work with management to report and analyze current business performance.
Lead and analyze customer research efforts, including online surveys, etc.
Analyze customer accounts, transactions, demographics, and campaign responsiveness to build actionable profiling and segmentation; prepare PowerPoint presentations to summarize data.
Assist in coordination and analysis of data within CRM and all BackOffice ticketing platforms.
Required Qualifications:
A minimum education level of: BA/BS Degree Preferred
2-4 years of relevant experience with a strong interest in sports and entertainment industry
CRM experience required/KORE & Dynamics experience is preferred
Highly Proficient in MS Word, Excel, PowerPoint, Outlook.
Strong communication skills, both verbal and written and ability to interact with all levels of the organization and outside agencies/organizations
Ability to work independently to accomplish work objectives, as well as in a team environment
Excellent technical presentation and facilitation skills
Ability to collaborate with other departments/ organization
Strong analytical and problem-solving skills and must be attentive to details
Demonstrated experience work with, analyzing, and interpreting data.
Ability to maintain highest level of confidentiality.
Demonstrate the ability to successfully work in a team and with stakeholders across an organization.
Proven ability to meet competing and shifting demands within a fast-paced environment.
Must be able to work a non-traditional work schedule such as nights, weekends, holidays.

At STAPLES Center we are taking precautions recommended by the County of LA Public Health department and CDC.

We have controlled building access, all staff must wear a face mask, during events we have different zones to diminish close contact between staff, outdoor break areas, hand sanitizer throughout the building, and frequent cleaning and disinfecting.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.

AEG may require an employee to perform duties outside his/her normal description.

AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business.

We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today’s business climate.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)