For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment.
Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.
We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
STAPLES Center has clearly established itself as the sports and entertainment center of the world.
As the home of four professional sports franchises – the NBA’s Los Angeles Lakers and Los Angeles Clippers, the NHL’s Los Angeles Kings and the most recent 2016 WNBA Champions Los Angeles Sparks – STAPLES Center has proven to be a home court advantage for the local teams.
The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004 & 2011 NBA All-Star Games, 2002 & 2017 NHL All-Star Game, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 17 of the last 18 GRAMMY Awards shows.
STAPLES Center’s sixteen years have also been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts Taylor Swift, Beyonce, Prince U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Kanye West, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Sade and Justin Timberlake, as well as world championship boxing, family shows and special events.
Hosting over 250 events a year, the arena’s reputation for world-class amenities, features and commitment to quality of service and the guest experience is second to none.
Staples, Inc.
entered into a 20-year agreement to become the arena’s Naming Rights Partner December 1, 1998, which has since been extended into perpetuity.
Position Summary:
The Premium Business Operations Analyst will be responsible for reporting and analyzing sales data for the STAPLES Center Premium Department and more specifically the Premium Events team.
Person will maintain an accurate sales reporting system for various events at STAPLES Center, Microsoft Theater and L.A.
LIVE as well as provide management with a monthly commission report for 25+ sales representatives.
The Premium Business Operations Analyst will also be knowledgeable in CRM, assisting in analyzing customer accounts and identifying efficiency tactics amongst the department.
Essential Functions:
Analyzes trends and tracks sales for each event on the macro (event) and the micro (sales representative) levels for use by sales leadership.
Assist in building and auditing deal sheets for event suites and additional products.
Build real-time forecasting models to predict total sales for all events
Work with management to schedule, report on and analyze on sales team call campaigns.
Lead and analyze customer research efforts, including online surveys, etc.
Work cohesively with Manager of Database/Analytics in analyzing sales reports and data for events to ensure integration and organization amongst all programs.
Analyze customer accounts, transactions, demographics, and campaign responsiveness to build actionable profiling and segmentation; prepare PowerPoint presentations to summarize data.
Work cohesively with Manager, Ticket Operations to always have timely and accurate information about all current sales and general information on upcoming events, etc.
Execute on key research and analysis that leads to actionable recommendations for different functional areas of the business.
Assist in coordination and analysis of data within KORE CRM and all BackOffice ticketing platforms including data imports, queries, data organization, and sustaining data integrity.
Responsible for monthly commission reports across all department sales initiatives.
Required Qualifications:
A minimum education level of: BA/BS Degree Preferred
2-4 years of relevant experience with a strong interest in sports and entertainment industry
CRM experience required/KORE & Dynamics experience is preferred
Highly Proficient in MS Word, Excel, PowerPoint, Outlook.
Strong communication skills, both verbal and written and ability to interact with all levels of the organization and outside agencies/organizations
Ability to work independently to accomplish work objectives, as well as in a team environment
Excellent technical presentation and facilitation skills
Ability to collaborate with other departments/ organization
Strong analytical and problem-solving skills and must be attentive to details
Demonstrated experience work with, analyzing, and interpreting data.
Ability to maintain highest level of confidentiality.
Demonstrate the ability to successfully work in a team and with stakeholders across an organization.
Proven ability to meet competing and shifting demands within a fast-paced environment.
Must be able to work a non-traditional work schedule such as nights, weekends, holidays.
Covid-19:
At STAPLES Center we are taking precautions recommended by the County of LA Public Health department and CDC.
We have controlled building access, all staff must wear a face mask, during events we have different zones to diminish close contact between staff, outdoor break areas, hand sanitizer throughout the building, and frequent cleaning and disinfecting.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.
AEG may require an employee to perform duties outside his/her normal description.
AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business.
We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today’s business climate.
This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)