PBX Operator – Per Diem

Job Description

Mission Community Hospital, a 145-bed acute care facility located in the San Fernando Valley, is currently searching for a Per Diem PBX Operator position for the Communications Department. 

Job Summary 

The PBX Operator is a multiple-position switchboard, including handling incoming, outgoing and inter-service calls. The PBX Operator is responsible for monitoring alarms and panels in the communication area. The PBX Operator responsibilities are understanding and notification of the proper personnel in the handling of alarms and panels.

1. Answers telephone calls and routine inquiries. Makes necessary connections on a PBX and places long distance calls.
2. Routes routine and emergency calls.
3. Overhead pages emergency codes.
4. Pages, locates and relays messages for physicians and facility personnel.
5. Greets every caller internal and external in an appropriate, friendly, professional manner.
6. Ensures all visitors, vendors, and or patients sign in on the required log.
7. Directs visitors, vendors, and or patients to their destinations
8. Documents and maintains all logs for alarms and codes.
9. Prepares all work orders for Support Services.
10. Completes proper documentation needs for Work Order Systems.
11. Performs related duties as requested.
12. Follow confidentiality policy and procedures.

Qualifications

General Job Requirements, Certifications & Knowledge

1. High School Graduate
2. Good verbal and written skills, Bilingual in English and Spanish preferred.
3. Ability to communicate effectively and professionally with patients, physicians and the community.
4. Manual dexterity is essential in this position.
5. Ability to follow proper lifting techniques, push wheelchairs with weight to 150 lbs.
6. Must have the ability to work in a fast paced area where the performance of several tasks may be required simultaneously.
7. Minimum 1year experience.
8. Efficient in using/operating the PBX, computer terminal, work order systems, copy machine, fax machine, Nextel phone, two-way radio and paragon system.
9. Employee must obtain his/her MAB (Management of Assaultive Behavior) and or Fire Card within the first 60 days of employment.