Job Description Each day is a fresh opportunity to impact the lives of our patients, families, co-workers, and communities. We promote excellence, optimism, respect, and professional growth. If you are looking for a rewarding and positive workplace, look no further than in your own community Job Title: Patient Advocate Job Summary: As a key member of the Nursing Administration team, the Patient Advocate will report to the Chief Nursing Officer to help our patients navigate the complexities and obstacles of the healthcare system. The Patient Advocate will have primary day-to-day responsibility for informing patients of their rights, responding to patient queries or complaints, resolving issues, performance of treatments, and gathering of data of patient assigned. Contributing to an individualized plan of care under the supervision of a Registered Nurse, provision of patient education as directed, maintenance of a record of care provided. Essential Functions: Rounds on Acute nursing units throughout the shift, assisting patients/patients’ family members and staff in creating a positive patient experience and/or facilitating resolution to patient and family concerns Communicates with members of the health care team regarding any issues that require follow up or monitoring Provides patients with a forum in which they can freely communicate needs or concerns by making a “connection” with the patient and/or significant other Getting information for patients and asking specific questions Carrying out patient requests Documenting patient complaints and taking necessary steps to resolve them Reviewing patient paperwork for accuracy and completeness Keeping the patient and their loved ones up to date on test results, diagnoses, treatments available, etc., in collaboration with the Primary Care Physician and Assigned Nurse Providing patients with all the information they need to make informed decisions about their healthcare. Writing down information and answers to questions for patients Solving conflicts and crisis situations with health care professionals and family members Prepares and submits reports as requested in a timely manner Making sure patients’ rights are met Serves as a role model for the Mission, Vision and Values of the organization and fulfills other job duties as requested within the scope of practice Behavioral Standards: Exhibits customer and service-oriented behaviors in everyday work interactions. Demonstrates a courteous and respectful attitude to internal workforce and external customers Communication/Knowledge: Demonstrates stellar bedside manner Works well in a fast-paced facility Remains calm during emotional conversations Explains medical information clearly and concisely Builds strong relationships with patients and colleagues Provides accurate and timely written and verbal communication of information in a manner that is understood by all Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome Able to use IT systems in an accurate and proficient manner Collaboration/Teamwork: Contributes toward effective, positive working relationships with internal and external colleagues Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization Education/Experience: Graduate of an accredited LVN School Minimum of 1 year if current acute care experience Licensure/Certifications: Current LVN Licensed in good standing by the State of California Current BLS for Health care Provider Card ADA/Physical Demands: ADA CONSIDERATION: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant in order to be considered. LANGUAGE SKILLS: Must be able to read, analyze, and interpret common scientific and technical information, and to be easily understood through verbal communication in the English language. Must be able to prepare documentation in a manner that conforms to prescribed style and format, and to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Bilingual skills (Spanish) preferred. MATHEMATICAL SKILLS: Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of weight measurement, volume, and distance. Ability to perform upper-level mathematical operations, including algebra and geometry, frequent distribution, determination of test reliability and validity, analysis of variance, corr