Patient Access Specialist (Float)

Patient Access Specialist (FLOAT)

Non-Exempt

OUR PURPOSE

Men’s Health Foundation connects men at risk to comprehensive healthcare and wellness through education, collaboration, and advocacy, inspiring and empowering all men to live longer, healthier, and happier lives. We see a world where inequity and stigma do not separate men from healthcare. At Men’s Health Foundation, we are reimagining men’s healthcare.

THE POSITION
The Patient Access Specialist (PAS) role staff front desk, check out, and call center at our different locations in West Hollywood and SoCal. This role performs various functions such as patient registration, scheduling, handling calls, and other patient access-related functions. Additionally, the PAS will also verify insurance, resolve patient issues and minor complaints, and be responsible for ensuring our patients receive high-quality service.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (This list may not include all the duties assigned.)

• Maintains patient confidentiality through patient contact as indicated by the Health Insurance Portability and Accountability Act (HIPAA)
• Exhibits a high level of customer service and follows the Customer Service Performance Standards
• Handle patient calls and visits in a professional and courteous manner
• Addresses challenging patient interactions, answers questions, and responds to minor complaints professionally and efficiently
• Maintains open lines of communication with providers, medical assistants, and other applicable employees, and utilizes a team-based approach to coordinate patient care
• Demonstrates clear understanding of the services offered by the organization as well as any upcoming events as it relates to patients

REGISTRATION

• Welcomes patients and completes their registration through the Electronic Medical Record (EMR)
• Scans pertinent patient information into EMR including patient Identification, insurance cards, disclosures, and consent forms
• Verifies patient demographics at each patient contact
• Assists patients with completing necessary forms and documentation
• Receives and handles patient payments at time of service, and is responsible for cash box security and reconciliation of daily cash receipts.
• Responsible for ensuring all patient appointments are properly checked in, cancelled, rescheduled, or no showed each day
• Monitors patient’s flow from time of registration to treatment area and ensures all patient concerns have been met by the time the patient checks out
• Mails documents in an as-needed basis
• Ensures the waiting, and reception areas are kept neat, clean, safe from any hazards, and reporting on any damages
• Monitors and ensures office supplies and forms are available for the day-to-day office operation

SCHEDULING

• Answers high volume patient calls in a courteous and professional manner addressing tasks within scope and routes calls to appropriate department when beyond scope
• Accurately enters new patients in the EMR and/or updates all pertinent information for existing patients.
• Obtains and updates demographics and insurance information
• Verifies insurance eligibility and demonstrates understanding of contracted payors
• Clearly identifies patient needs, resolves patient inquiries, and schedules or modifies appointments accurately and efficiently

OTHER

• May be assigned to other sites on an as needed basis
• Other duties as assigned

QUALIFICATIONS:

• High School diploma or the equivalent
• Ability to maintain composure when confronted with fast-paced and stressful situations
• Pleasant positive attitude and professional appearance
• Demonstrate accuracy, timeliness, and attention to detail and must strive for continuous improvement
• Excellent communication skills with the ability to communicate clearly both verbally and in writing
• Excellent customer service skills
• Knowledge of EMR applications desirable

COMPANY REQUIREMENTS:

• Must be able to pass a pre-employment drug test and background check to include a 7-year criminal, 10-year SSN & employer history reference check, and pre-employment drug test.
• Excellent interpersonal skills.
• Attention to detail.
• Must be able to work flexible schedules.
• Must provide proof of Covid-19 Vaccination
• Must take yearly flu shot or wear flu mask during flu season for patient facing positions and test for tuberculosis as required by the Centers for Disease Control and Prevention.

LANGUAGE SKILLS:

Must be able to read, write and speak the English language fluently. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Must have the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public in person.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as dollar totals, monetary conversions, discounts, interest, fractions, decimals, percentages, area, and volume.

REASONING ABILITY:

Ability to solve technical and practical problems and deal with a variety of intangibles in situations where only limited communication, support, information, and access exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:

Must have good computer skills and be proficient in the use of systems to complete correspondence, documents, spreadsheets and presentations, such as Microsoft Outlook and Office, Word, Excel and PowerPoint, Adobe Acrobat.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is mostly required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee may be required to climb ladders or stairs, be in high spaces, and/or balance, stop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is in an office environment, workstation, shared space. The noise level in the work environment is occasionally moderate with occasional high volume.