Order Tracker

Customer Service – Order Entry

A well-established manufacturer of security entry equipment and ID cards, located in Chatsworth CA is seeking a professional person for their Order Entry – Client Services dept.

This is a long-term opportunity offering competitive pay, a safe work environment, and advancement.

In addition to tasks assigned bymanagement, the responsibilities include:   

• Accurate data entry, processing customer orders, communicate to sales team to verify all information is correct and clear up any missing information or inconsistencies on orders.
• Order Entry Clerk must also verify customer and order information for correctness by checking it against previously obtained information or available databases as necessary.
• Process contracts, purchase orders, etc. as required including copying and scanning of necessary documents for electronic filing.
• Ensure delivery of excellent customer service through timely and accurate processing of orders, communication and coordination with other departments to resolve inquiries.
• Build and maintain customer loyalty by providing prompt friendly service.
• Answering incoming customer service calls and replies to emails.
• Receives and takes charge of the RMA process from beginning to closing.
• Other duties as assigned by Office Manager.

Skills:

The skills required to perform this position include:   

• Communication.  Must possess excellent written and oral skills. 
• Analytical Skills.  Must be able to resolve complex problems with customers and partners in a timely manner and at times when the customer is angry and frustrated.  
• Information Gathering.  Know how to find information and identify essential information, and validate the information.
• Relationships.  This position requires personal contact with all Company staff for Product Support and Development, Marketing, the Executive Staff and Accounting for invoicing purposes. 
• Interpersonal Skills.  Maintains confidentiality and is open to new ideas.
• Judgment.  Displays willingness to make decisions while including the appropriate people in the decision-making process. Makes timely decisions.
• Planning/Organizing. Prioritizes and plans work effectively.  Able to make changes to plans as required.
• Professionalism – Reacts well under pressure, treats others with respect and consideration regardless of their status or position and accepts responsibility for own actions.  Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness.
• Safety and Security – Observes safety and security procedures, reports potentially unsafe conditions and uses equipment and materials properly.
• Dependability – Follows instructions, responds to management direction, keeps commitments. 
• Multi-tasking – Ability to effectively multi-task, prioritize projects, take initiative, ask questions when necessary, be a team player, and support everyone’s efforts to succeed including one’s own.

Educationand Experience:

A High School diploma is required. AA Preferred, BA is a plus,minimum of 2 years of experience is required.    

To perform this job successfully, knowledge and experiencewith all Microsoft Office applications is required. Knowledge of SAP BusinessOne preferred.