Overview: Lightpath is one of the largest competitive local exchange carriers in the tri-state area.
We own and operate our infrastructure “from the ground up” by deploying 7,100 route miles connecting 15,000 on-net/LIT buildings, With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future.
With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.
Responsibilities: The Order Process Specialist will be the primary point of contact for sales as it relates to order processing.
They will provide guidance around SFDC, processes and procedures.
The Order Process Specialist will focus on completing accurate orders in SFDC while maintaining a balance of speed and accuracy.
Validate service orders in an accurate and timely manner.Ensure orders are processed in compliance with company policies and procedures.Provide guidance to resolve order discrepancies.Maintain knowledge and understanding around internal tools and systems.Partner with a variety of teams to strategically support internal and external customers.Make accurate and timely decisions based on customer needs and business requirements.Ability to effectively represent Sales and Sales Operations to multiple departments to assist in expediting the order process, improving the quality and accuracy of orders.Ability to contribute to the attainment of revenue objectives by managing orders from the Sales stage through to accurate billing and revenue recognition.Meet or exceed all key performance indicators (KPI’s) as it relates to order processing.Coordinate all activities related to the internal Sales process, including: Contracts, Pricing, Sales Screening, Order Entry, CSR Request’s, LOA Collection, customer services verification on behalf of the Lighptath Customer to install new services or to coordinate Move, Adds, or Changes to existing services.Contribute to special projects, as requested.
Qualifications: 2 years experience in telecom or other technology related fieldsTelecommunications product knowledge preferred.Articulate, with strong verbal and written communication skills with ability to create business correspondence and detailed procedural documentation Must possess excellent telephone and strong interpersonal relationship skillsAbility to communicate and work closely with various departments and levels of managementExcellent time management skills with ability to prioritize with tight deadlines requiredAble to multi-task in a fast paced, high pressure environment Able to function efficiently in a collaborative environmentAbility to work independently and be self-motivatedExperience using Microsoft Office Suite essential, experience with Salesforce.com preferredLightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.
This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.