Order management Specialist ONSITE Job Overview: As a Order management Specialist, you will assist the sales team with entering data into a proprietary database and processing orders in order to support the sales team, providing information internally and to customers regarding pricing, product information, shipping and orders, and researching and resolving any issues that come up.
Job Duties: PO Processing/Order Processing Ensure delivery of excellent customer service through timely and accurate processing of orders Communicate and coordinate with other departments to resolve inquiries Building and maintain customer loyalty by providing prompt, friendly service Support the sales team in a variety of administrative tasks as required Provide support in other areas in order to support the company’s success Generating tracking/Packing list/Invoices Tracking shipments Refund/credit back customers Manage disputes and light claims Requirements: Certificate from college or technical school or at least one year of related experience or an equivalent combination of education and experience.
Experience with EDI (Electronic Data Interchange) Data Entry and Typing by Touch Proficient in Microsoft Excel, (experience using formulas is a plus) Experience working with major retailers are a plus Ability to speak and write clearly and accurately Knowledge of customer service principles and practices Excellent organizational and multi-tasking capabilities The ability to apply general rules to specific problems to produce answers that make sense Benefits 100% paid medical, dental, vision benefits.
50% paid for dependents.
9 paid holidays 6 sick days Vacation Pay-15 days accrued annually 1-2 years Annual Bonus 401k with automatic 3% Match Gym Membership Free lunch or Breakfast on Fridays We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.