Company OverviewWherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just a salary.
We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401k plan to help build your future.We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported.
We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses.
We are building a team as diverse as the world we serve.
So, show us what you’re made of.
Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff.
Because who you are is what we need.
Bridgestone Americas, Inc.
is headquartered in Nashville, Tennessee and is the U.S.
subsidiary of Bridgestone Corporation headquartered in Japan.
Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products to address the needs of a broad range of customers and industries.
Job CategoryContact CenterPosition SummaryThe Order Fulfillment Specialist is responsible for processing, monitoring, and tracking orders for their assigned accounts.
Teammates will work closely with sales, DC operations, and supply chain to maximize order fill rates while minimizing backorders on a monthly basis.
In addition to managing orders, teammates will also have responsibilities for inbound and outbound customer calls, as well as fulfilling annual training objectives.
This role is critical to our business success and will provide peer leadership sharing best practices during monthly team huddlesResponsibilitiesPrimary point of contact within the Customer Support team for all activities with their assigned accounts.Process, monitor, and track orders aligned with our annual sales goals.Evaluate open orders reports weekly for potential order conflicts due to delivery delays or out of stocks.Provide solutions for backordered materials.Lead new item launch and transition order processing.Collaborate and meet on regular basis with account sales teams and management personnel.Provide backup and cross-training with other team members and accounts.Manage inbound and outbound call volume aligned with the departments KPI’s (Key Performance Indicators).Attend all training classes across functional/technical skills, leadership development, and product knowledge.Preferred Qualifications:Bachelor’s Degree in business or related fieldSAP knowledge and experience is a plus2-3 year’s customer support experience in a call center or like environment.Minimum QualificationsHigh School diploma and 5 years of relevant work experience.Must have excellent problem solving skillsDetail oriented and organizedProficient with excel, word, and Microsoft office.Strong communication skills, both verbal and writtenBridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.
It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.Employment EligibilityIf hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment.
Temporary work authorization or the need for sponsorship may disqualify you from employment.